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Customer Advocate I Jobs

Customer Success Advocate I
By Lumen At , Remote
Experience: 2+ years customer success or account management experience
Prioritize high volume of tasks with strong time management skills
Education Level: Bachelor's Degree or equivalent work experience
Experience working with and supporting enterprise customers and responding to needs with empathy and integrity
Strong communication and interpersonal skills with ability to build relationships within customer accounts
A high level of accuracy and attention to detail with good organizational capabilities
Claims Customer Service Advocate I
By BlueCross BlueShield of South Carolina At Columbia, SC, United States
Good verbal and written communication skills
Good spelling, punctuation, and grammar skills
Identify incorrectly processed claims and processes adjustments and reprocessing actions according to department guidelines
Examine and process claims and/or non-medical appeals according to business/contract regulations, internal standards and examining guidelines
Enter claims into the claim system after verification of correct coding of procedures and diagnosis codes
Ensure claims are processing according to established quality and production standards
Customer Service Advocate I
By BlueCross BlueShield of South Carolina At Columbia, SC, United States
Excellent verbal and written communication skills.
Strong human relations and organizational skills.
2 years-of customer service or call center experience.
Knowledge of word processing, spreadsheet, and database software.
Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries.
Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.
Customer Advocate Jobs
By Granicus Inc. At , , Pr
2-3 years of experience in external customer account management, development, strategy or a consultant role.
Experience with Granicus products or other content management systems
Experience in change management or process improvement
Worked in a remote environment with experience managing multiple time zones
Experience working in or with local government, non-profit or similar field
Demonstrated problem-solving skills and the ability to work independently
Customer Support Advocate Jobs
By MRM Global At Nevada, United States
Highly organised with excellent time management skills
Help support and train users following launch with dedicated remote training sessions
Support North America success manager in proactive customer outreach or follow-up as required
Process Premium Design Orders, maintain the tracker, and request/manage supplier quotes
Experience working in a customer facing role, ideally in technical support capacity
Excellent communication skills in-person and via phone, email and live chat
Customer Advocate Jobs
By Modivcare At Miami Lakes, FL, United States
0-2 years customer service experience in an inbound call center environment with heavy phone volume and data entry
High School Graduate or General Education Degree (GED)
Routing, scheduling or dispatch experience
Prior in-bound call center experience
Knowledge of Medicaid guidelines and covered services
Pre-Tax and Post --Tax Commuter and Parking Benefits
Customer Advocate Manager Jobs
By Inclusively At United States
3+ years of experience in account management
Experience working with our or other insurance management systems a plus
Act as a liaison between product management and the customer with a focus on communicating the roadmap
Performs other duties as assigned by immediate manager or management team.
Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet deadlines
Can work remotely or from one of our offices
Customer Advocate - Payroll
By NORTH AMERICAN BANDING COUNCIL At United States
Remote - Work from Home
Document and manage cases within applicable systems by reviewing, updating, and closing daily
Bachelor’s degree preferred or 4 years equitable business experience required
1-2 years of multi-channel customer service experience
1-2 years of prior customer facing HCM or NORTH AMERICAN BANDING COUNCIL experience is a plus
Proven excellence in customer service and relationship building skills required
Customer Advocate Senior Associate - Gmb
By Google Operations Center At Memphis, TN, United States
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
Knowledge or experience in Google My Business (GMB)
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
High school diploma or equivalent practical experience
Excellent written and verbal communication skills with strong attention to detail
Typing skills and speed at a minimum of 45 words per minute/85% accuracy
Customer Support Advocate I
By ACT At United States
High School Diploma, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired
Experience with or knowledge of Customer Relationship Management platforms and tools
Use a Customer Relationship Management (CRM) tool to maintain records of customer interactions, transaction, comments, and complaints
Experience working in the education industry highly desirable
Basic experience using office productivity software tools (such as Microsoft Office) or other computer technologies
Ability to develop and maintain positive working relationships with customers and team members, and to proactively manage customer relationships
Customer Advocate Jobs
By Travel B and V At Green Valley, AZ, United States
Have a strong knowledge of everything we offer
No experience necessary - we train you to be your best
Discounted or free benefits and Perks
Communicate those needs directly to our vendors
Respond back to our clients to confirm those needs are met
Interact with our clients directly whether in person or on the phone
Customer Advocate Jobs
By Owens & Minor At New York City Metropolitan Area, United States
2 or more years of related experience (sales, customer service, customer relationship management, supply chain, hospital distribution, etc.)
Or any equivalent combination of education and experience to meet the above requirements
Manages and ensures contract compliance to all agreed terms and conditions.
Drive conversions and manages data.
Manages pricing, including sharing pricing information and addressing pricing issues with customers.
Manages product substitutions including monitoring inventory, providing suggested substitute options to the customer, and establishing customer approved substitutions.
Customer Advocate - Retail Center (Miami, Fl)
By Florida Blue At Miami, FL, United States
1+ years related work experience. Experience Details: Face to face consultative experience in a retail environment.
Excellent verbal and written communication skill
Experience in insurance industry, physician's office, hospital, or other position in health care industry.
Experience with financial products or services
Income protection benefits: life insurance, Short- and long-term disability programs.
Additional voluntary benefits available; and a comprehensive wellness program
Customer Advocate Jobs
By Granicus At United States
2-3 years of experience in external customer account management, development, strategy or a consultant role.
Experience with Granicus products or other content management systems
Experience in change management or process improvement
Worked in a remote environment with experience managing multiple time zones
Experience working in or with local government, non-profit or similar field
Demonstrated problem-solving skills and the ability to work independently
Customer Experience Advocate Jobs
By Taste Salud At Greater Los Angeles, CA, United States
● Assist with order management, including processing sales orders, tracking shipments, and managing returns or exchange
● Provide an outstanding customer experience via multiple service channels (email, chat, social channels)
● Collaborate with the Operations and Marketing teams to improve the overall customer experience
● Excellent verbal and written communication skills
● Strong problem-solving and decision-making skills
● Customer service experience in a fast-paced environment
Customer Advocate Jobs
By Community Choice Financial, Inc. At San Pablo, CA, United States
Adhere to all company policies, procedures, and customer confidentiality requirements
You should have a high school diploma, GED, or equivalent work experience
6 months of customer service experience will be an asset
6 months of cash handling experience will be an asset
Be a proud brand ambassador
Work with customers to find the best financial solutions to fit their needs
Manager Customer Repair I
By Lumen At , , Al From $72,540 a year
Be available for after hour's escalations/engagement by employees, customers or management (On Call rotation duties).
Assist in planning and implementing new procedures promptly, allowing employees the ability to carry out their responsibilities
3-5 years of related experience
Knowledge of PC applications (Microsoft Office, Internet Explorer, Microsoft Outlook, SAP).
Associate degree in a related field or equivalent work experience plus 5+ years of relevant experience
Previous lead or supervisory experience preferred
Customer Advocate Jobs
By Community Choice Financial, Inc. At Glendale, AZ, United States
Adhere to all company policies, procedures, and customer confidentiality requirements
You should have a high school diploma, GED, or equivalent work experience
6 months of customer service experience will be an asset
6 months of cash handling experience will be an asset
Be a proud brand ambassador
Work with customers to find the best financial solutions to fit their needs
Customer Advocate Jobs
By Community Choice Financial, Inc. At Crossville, TN, United States
Adhere to all company policies, procedures, and customer confidentiality requirements
You should have a high school diploma, GED, or equivalent work experience
6 months of customer service experience will be an asset
6 months of cash handling experience will be an asset
Be a proud brand ambassador
Work with customers to find the best financial solutions to fit their needs
Customer Advocate - Hr
By Paycor At , Remote $16.05 - $25.70 an hour
Remote - Work from Home
Document and manage cases within applicable systems by reviewing, updating, and closing daily
Bachelor’s degree preferred or 4 years equitable business experience required
1-2 years of multi-channel customer service experience
1-2 years of prior customer facing HCM or Paycor experience is a plus
Proven excellence in customer service and relationship building skills required

Are you passionate about helping customers? Do you have a knack for problem-solving? We are looking for a Customer Advocate I to join our team and provide exceptional customer service. As a Customer Advocate I, you will be responsible for responding to customer inquiries, resolving customer issues, and providing knowledgeable advice. If you are looking for an exciting opportunity to make a difference in the lives of our customers, this is the job for you!

Overview Customer Advocate I is a customer service role that involves providing support to customers and helping them with their inquiries. The role requires excellent customer service skills and the ability to troubleshoot customer issues. The Customer Advocate I is responsible for responding to customer inquiries, resolving customer issues, and providing customer support. Detailed Job Description The Customer Advocate I is responsible for providing customer support and responding to customer inquiries. The Customer Advocate I must be able to troubleshoot customer issues and provide solutions. The Customer Advocate I must be able to provide excellent customer service and be able to handle customer complaints. The Customer Advocate I must be able to provide accurate information to customers and be able to follow up on customer inquiries. Job Skills Required
• Excellent customer service skills
• Ability to troubleshoot customer issues
• Ability to provide accurate information to customers
• Ability to follow up on customer inquiries
• Ability to handle customer complaints
• Ability to provide solutions to customer issues
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to work independently and as part of a team
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer service processes
• Knowledge of customer service policies and procedures
Job Experience
• Previous customer service experience
• Experience in a customer service role
• Experience in a customer support role
Job Responsibilities
• Respond to customer inquiries
• Resolve customer issues
• Provide customer support
• Troubleshoot customer issues
• Provide accurate information to customers
• Follow up on customer inquiries
• Handle customer complaints
• Provide solutions to customer issues