Senior Operations Coordinator Jobs

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

WHY CHOOSE US?

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

The American Red Cross is currently seeking a Senior Operations Coordinator. This is a work from home position, open to candidates that live in the continental United States.

WHAT YOU NEED TO KNOW: The Training Services Senior Operations Coordinator is responsible for providing complex support such as business analysis, reporting, and data entry, and all aspects of the customer training experience. The position will work with Service Delivery business units and serves as an administrative liaison within the Red Cross and with external customers regarding training needs and specialized support.

The role will also support departmental projects for business units which includes the Strategic Partners team, Scheduling team, Product Implementation, Business Operations, Logistics, and the Aquatic team. The role will serve as a liaison within the company and with external customers regarding customer training, administrative issues, and specialized support.

This position also performs daily activities related to data management, reporting, and relationship management, and adheres to American Red Cross policies, processes, and procedures.

WHERE YOUR CAREER IS A FORCE FOR GOOD

• Conduct invoicing and payment activities related to Strategic Partner classes and other business needs using software such Coupa.
• Initiate, prepare, and edit written materials, correspondence, and reports using various software and/or database management applications.
• Develop, monitor, and present metrics to assess the overall effectiveness of policies, programs and systems that support Service Delivery goals and objectives.
• Provide pre and post training event administrative support, which includes negotiating and solidifying customer training event specifics.
• Prepare, analyze, and report results on data sets obtained from various sources to support overall productivity.
• Develop, cultivate, and manage relationships with internal and external business partners, and training customers, to provide excellent customer service.
• Standard Schedule: Monday-Friday 8:30am-5:00pm or 9:00am-5:30am. We ask that you are available to work 11:00am-8:00pm 2x a month.
• Pay Information: The salary range for this position is $23.89-$26.28. an hour. Note: that the American Red Cross sets salary ranges aligned to a specific geographic location in which the work is performed. The stated salary range in this posting is an average. The specific salary information will be shared at the time of phone screening based upon your location and qualifications.
• Provide internal and external communication and technical client support.
• Perform complex administrative functions, with little supervision for management team in many different channels of Service Delivery department.

Education

WHAT YOU NEED TO SUCCEED :

• High school diploma or equivalent required. Associate degree in business or program administration preferred.

Experience

• Minimum of 7 years’ experience in managing customer service or office environments.

Skills & Abilities

• Proficient in MS Office/Word, Excel, Power Point, Salesforce.com and web-based applications and telephone protocol.
• Professional verbal, written communication and presentation skills.
• Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.
• Knowledgeable in all proprietary systems such as: Coupa, Skedulo, Power BI preferred. Strong organizational, time management and interpersonal, and customer service skills also required.
• Must have proficient data entry skills.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE: Someone with strong experience in Salesforce, Power Bi, Coupa, Skedulo is preferred

Benefits For You

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

• Employee Assistance
• Medical, Dental Vision plans
• Service Awards and recognition
• 401K with 4% match
• Disability and Insurance: Short + Long Term
• PTO + Holidays
• Paid Family Leave
• Health Spending Accounts & Flexible Spending Accounts

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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