Operations Coordinator - Cartier 5Th Avenue Mansion

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Our objective is to create the most exceptional client experience with the most productive environment and team. Doing so with consistency across the network – giving our clients a unified experience throughout North America while enhancing our client development opportunities. To do so, we operate in an appointment recommended model, allowing us to provide clients with the best possible boutique experience,

including personalized product curation, attention, and services for their creation.

Job Mission

The Operations Coordinator contributes to the overall commercial success of the boutique by upholding Maison compliance and achieving operational excellence. In a highly dynamic and collaborative environment, the

Operations Coordinator is responsible for managing all aspects of the dayto-day processes, including key administrative support for transactional activities, financial compliance, logistics, inventory control, and effectively

supports the implementation of policies and procedures.

Key Responsibilities

Operational excellence / compliance

• Consistently reach and aim to exceed all KPIs
• Additional language skills are a plus
• Exhibit strong communication and problem-solving skills by partnering effectively with boutique management and peers
• Ability to work in a fast-paced, evolving environment
• Ensure proper understanding and execution of all Maison policies and procedures within the boutique; champion and influence compliance among the broader team
• Coordinate efficient opening and closing procedures
• Participate in daily set up and break down of boutique for opening/closing as needed
• Support other transactional flows (ecommerce, etc.) to ensure efficient business operations and seamless client experience Coordinate inventory control processes (e.g., daily/weekly/monthly counts and stock movements to ensure a successful annual inventory
• Collaborative approach with ability to foster a united work environment with a “can do” attitude
• Develop fundamental brand knowledge to convey Cartier heritage and values
• Assist with care service responsibilities as needed (e.g., the client repair flow, execution of reports, and monthly inventory/reconciliation)
• MS Office experience required; SAP knowledge preferred
• Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone
• Partner with client-facing teams to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, as well as back of house; manage the order process andsupport Lean/5S strategies for optimal storage organization
• Demonstrate Cartier competencies and behaviors; foster transparency with colleagues and management by sharing feedback and information
• Previous operations experience in luxury retail, service or hospitality industry is a plus
• Be open and willing to take on transversal duties to support the broader team beyond the scope of everyday responsibilities
• Support overall success of boutique audits; partner with management to implement and execute action plans
• Share and collaborate with region and network peers on operational best practices
• Must be available to work retail hours (including weekends) and travel for trainings as needed
• Assist with special projects as needed
• Excellent computer skills and use of technology
• Monitor financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately
• Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor
• Strong understanding of client service needs and priorities (internal and external)
• Embrace and integrate diverse perspectives
• Intellectual curiosity and passion for learning
• Frequent moving of packages and product
• Uphold Cartier standards within the boutique environment, including but not limited to maintenance, third party vendors, tools
• Excellent analytical, organizational, and interpersonal communication skills are required
• Remain current on all industry news, local/global competition, and connection to community
• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision
• Elevate the level of operational excellence and ensure all day-today processes are effective and efficient (e.g., boutique organization, workflow, etc.); collaborate with management to provide ideas and solutions to client-facing teams
• Additional language skills are a plus
• Ensure proper movement of product in/out of boutique including, but not limited to shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
• Consistently demonstrate excellent care and proper product handling, and follow appropriate packing, shipping, and receiving procedures particularly for high value creations
• Be an active member of the network Operations community
• Associate’s or Bachelor’s degree preferred