Lead Program Manager, Product Screens

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

The Content and Screens Lead Program Manager is responsible for working horizontally within Airbnb’s in-house Marketing/Creative team in partnership with the Product Marketing and Design organizations to manage the development process for product screen assets for use in marketing.

The Difference You Will Make

This is a new and highly cross-functional role. It requires someone who is a strong self-starter, is operationally-minded, and can navigate ambiguity. Experience working with Localization, Creative and Product teams is essential, as this role will require navigating the organization and building relationships with a broad set of partners and contributors, including but not limited to Marketing, Creative, Production, Product Design, Product Marketing, Localization, Business Affairs and Legal.

A Typical Day

• Set and maintain standards of product screen assets created for use in Airbnb’s marketing deliverables (in-product marketing, social, email, press, film and keynote presentations)
• Be the internal “expert” for Marcom on the UI specifics for new products and features being used in our Marketing
• Work closely with Production and Business Affairs to track clearances and 3rd party content
• Partner with internal Tools and Digital Asset Management teams to develop a process for scoping, status tracking, and archiving
• Build and foster partnerships with key XFN partners like Localization, Product Design and Product Marketing
• Partner with Marketing, Design, and Technical PgM to set business-critical milestones that are widely understood across the organization
• Partner closely with Production and Creative on photography, screen content, and other creative deliverables for product screen assets
• Develop and manage workflow for creation, localization and delivery of product screen assets, including tracking and driving deadlines for assets based on overall project timelines and managing incoming requests from teams

Your Expertise

• Ability to anticipate potential challenges while flawlessly executing near-term tasks
• Able to demonstrate flexibility, navigate ambiguity, and thrive within a fast-paced, fluid environment
• Passionate and enthusiastic about organizational excellence and attention to detail
• Demonstrated ability to work through ambiguity to detailed solutions - you can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish-line
• Demonstrable skills and experience in mediation, negotiation, and conflict resolution
• Demonstrated track record successfully managing ambitious and operationally complex projects with cross-functional teams
• Background in establishing systems: experience developing processes where little exists, and demonstrated flexibility to get things done
• Blend of digital product and marketing experience
• Proven ability to build strong relationships and influence business leaders
• BA/BS degree, 10+ years Program Management, Product Management, Project Management or relevant experience
• Experience in structuring and implementing initiatives at scale with design and product teams

Preferred Expertise

• Deep knowledge of and appreciation for the Product and Creative development process
• Experience with or understanding of cross-functional (PM, Design & Eng) product-driven organizations

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity and be open to working West coast hours. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care Of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$150,000—$186,000 USD