Senior Director, It Global Digital & Ecommerce

Major Duties:

• Develop and continuously improve the IT and user product governance model, including forums, stakeholders, scope, cadence and RACI
• Recognizes and identifies potential areas where existing policies and procedures require change, or where new ones need to be developed, especially regarding future business expansions
• Ensures and is accountable for continuous strategic and operational alignment between all critical business systems and their user communities; serves as a link between business, brand and corporate functional leads
• Other duties as assigned
• Advocate for and advance multi-level business partners knowledge of IT processes, frameworks, roles, and capabilities.
• Meet established objectives and expectations of market and enterprise objectives
• Builds and manages relationships with senior leaders throughout the organization
• Optimize and lead digital supply chain integrated solutions that ensure consistency of brand and delivery of quality product experiences across distribution channels (e.g., eRetail, marketing and owned Revlon Inc. websites)
• Ensure that project/program managers and IT staff assigned to projects are knowledgeable about the business unit or function, business partner(s), and their objectives.
• Drive the design, implementation, and achievement of large-scale and strategic pilot initiatives
• Ensure programs are on time and on budget.
• Builds and executes system roadmaps to support corporate strategy and goals endorsed by stakeholders as requested
• Evaluate new and elevate existing provider partnerships to deliver self-serve, intuitive, intelligent, data-rich technology that engages and convert across the user journey.
• Anticipate roadblocks and proactively address and escalate issues before they impact product or business results
• Lead and oversee the digital product strategy design, roadmap, product management and technology execution in accordance with Global IT governance and business objectives
• Lead continuous improvement in value optimization, IT digital product performance, and power user processes where applicable.
• Accelerate Revlon’s technology capabilities to create 360 digital marketing programs that drive incremental business in the digital channels, including: DMP, CRM, PIM, DAM, CMS,

Additional Responsibilities:

• Provides advice on key decision and strategy for the business
• Works across business clients to resolve process and system issues as required
• Functions as consulting resource on system development plans and issues as required by management
• Support complex systems implementations or can be call upon to lead specific areas of an implementation
• Ability to negotiate, manage and create-long term, value driven vendor partnerships

Experience:

• Skilled at conflict resolution and problem-solving to achieve win-win outcomes
• Skilled in creation of framing strategic initiatives, business case creation and initiative scoping
• Deep expertise with DTC, CMS, DMP and CRM programs
• An outside-in focus: outstanding end-customer relationship skills
• Proven success in effectively managing multiple stakeholders and cross-functional teams to deliver actionable digital technology solutions
• Diplomatic and able to influence and motivate others using personal rather than positional power
• Knowledge and experience with SEO best practices
• Able to communicate technical or complex subject matter in business terms
• Experience working with Digital Marketing Technology
• Demonstrated ability to interact with and influence C-level executives to drive business value
• Exceptional ability to lead change using positive and collaborative methods
• Strong collaboration, teamwork and relationship building skills across multiple levels and functions in the organization
• Understands the IT industry, e.g. emerging technologies and trends, industry standards, solution architecture, and the vendor landscape
• 10+ years of IT and/or business/industry work with progressive career growth
• CBRM - Certified Business Relationship Manager or equivalent on the job experience
• A background in owning and managing large CAPEX/OPEX budgets
• Experience with Shopify, Sitecore, Salesforce Marketing Cloud a plus
• Accepts ownership and welcomes responsibility
• Strong communication skills in writing, speaking, and presenting at all levels of the organization

Education

• Exceptional communication skills:
• Bachelor’s degree in information technology or related discipline or equivalent from accredited college or university (or an equivalent combination of education and business experience)
• Influence, collaboration and expectation management to work with Global Information Technology and business teams to deliver expected results with quality
• Strong interpersonal and communication skills

Scope:

Interpersonal Skills:

• Must have ability to motivate and maintain good morale and productivity and create and maintain team spirit and harmony.
• Must be able to disarm anger and constructively handle complaints. Ability to mediate differences among large numbers of organizational groups with differing and often conflicting goals and motives.
• Transformational Leadership skills with a deep understanding and practical application of change management framework that will enable the continued transition of activities in alignment with our Revlon strategy
• Strong collaborative skills to work across multiple stakeholder groups to translate business strategies, initiatives, goals and objectives
• Negotiation, facilitation, stakeholder management
• Leadership quality including the ability to motivate, inspire, counsel and facilitate individuals and teams to take responsibility and accountability for the goals
• Skilled at conflict resolution and problem-solving to achieve win-win outcomes
• Must be experienced and able to influence strategy and directions work as appropriate,
• Ability to communicate technical concepts and break down complex business problems into easily understood communications
• Excellent supervisory and leadership skills to coach and mentor direct reports to develop talent and next generation leaders
• Proven team leadership/coaching/mentoring
• Cost/quality/schedule controls
• Must have strong customer-service and interpersonal skills, ability to coordinate and work with others to accomplish assigned tasks. Must have ability to work collaboratively with individuals and groups from a wide variety of backgrounds and organizational levels, to incorporate their ideas, adapt to their needs, and to form consensus in appropriate situations.
• Strategic thinking/problem solving

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The base pay range for this position in New York City is $185,000 and $220,000/year; however base pay offered may vary depending on skills, experience, job-related knowledge and location. Certain positions may also be eligible for short and/or long-term incentives as part of total compensation.

Information about Revlon’s comprehensive benefits can be reviewed with your recruiter.

This information is provided per the New York City Pay Transparency Law.