Director Service Delivery Jobs

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Gainwell is the leading provider of technology solutions that are vital to the administration and operations of health and human services programs. Gainwell is a new company with over 50 years of proven experience, a reputation for service excellence and unparalleled industry expertise. Gainwell, with more than 10,000 employees, will support clients across 42 U.S. states and territories with offerings including Medicaid Management Information Systems (MMIS), fiscal agent services, program integrity, care management, immunization registry and eligibility services.

At Gainwell, it’s easy to see the positive impact of what we do. The passion you bring to your career ultimately benefits the lives improved by services we provide to our clients. We encourage you to challenge yourself, learn and grow in a company that thrives on innovation. We go beyond entering new arenas to shaping markets with transformational experiences that redefine our business. The difference is clear.

Your role in our mission

• Leads delivery services for multiple clients.
• Routinely exercises independent judgment in developing methods, techniques, and criteria for achieving objectives.
• Oversees delivery activities to ensure a high standard of professional excellence is maintained among staff members.
• Collaborate with other account leads to solve complex challenges for other accounts, creating robust solutions with quick turnaround times.
• Delivers on company’s contractual commitments, technical or process innovations.
• Manages successful delivery of solutions to multiple clients.
• Leads medium sized, cross-functional team.
• Works with account leadership to find labor availability opportunities to assist with workload spikes for accounts.
• Understands account needs and maintains constant interaction with account leadership teams.
• Provides staff direction with an understanding and following of established company policies and procedures.
• Establishes and communicates goals and objectives and clearly describes roles and responsibilities for performing to personnel. Communicates broadly to help ensure overall coordination for cross-functional teams.

What we're looking for

• Previous experience with a Medicaid Management System or with major operations-related components of a Medicaid Management System or other large healthcare systems and an ongoing relationship management with a large client.
• Experience working in a highly matrixed environment.
• Bachelor’s Degree or equivalent work experience.
• 10-12 years’ experience in account leadership roles such as information technology, delivery or business process management.
• Experience in IT industry required, and vertical industry preferred.
• P & L, sales and risk management experience preferred.
• At least five (5) years previous account management experience in the healthcare industry.

What you should expect in this role

• This role is 100% remote with annual travel possible.

The pay range for this position is $119,100.00 - $170,100.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.