Global Service Delivery Head -Vp

Roles & Responsibilities

Global Delivery Head will be responsible for leading a large client engagement for DPO. This role has end to end accountability for the program at a DPO level. Key focus areas for this role are:

· Client

Be a trusted partner for the client by delivering exceptional service and fulfilling commitments as made in the contract.

Lead all Exec communication and stakeholder management within the client organization.

Build and drive a culture of transformation with the client that aligns with contractual commitments and beyond.

Drive a strong operational cadence that provides clear status of the service to the client.

· HCL

Drive Revenue Growth within the account by leveraging the trusted partnership with the client.

Deliver a strong and sustainable Margin performance that aligns with business case.

Deliver on Operational, Transformational and Contractual commitments.

Drive HCLs corporate directions on operational efficiencies, location strategy (Nearshore and NV) and optimized compensation strategies

· People

Be a trusted leader for employees in org unit by helping people build their career.

Drive a culture of performance that is aligned with the outcome for the program and HCL.

Conduct townhalls, 1:1s, skip level meetings with the teams.

Skill set - Necessary Skills

· Strong expertise and domain knowledge of Telecom Network Services is mandatory.

· Experience in managing global operations with direct accountability for P&L.

· Experience of managing complex and large global transitions

· Strong financial acumen with proven P&L record

· Demonstrated ability to drive transformation and labor efficiencies.