Senior Associate Customer Marketing Manager Jobs

Bring hands on experience in delivering monthly customer communications such as newsletters, release notes, and webinar promotions

4+ years experience in a customer marketing or campaign role

SaaS company experience strongly preferred. Security and/or Networking (IT/technology industry) experience is a plus

Experience running multi-channel marketing campaigns and an understanding of customer journey mapping

A positive attitude with adaptability in a fast-paced work environment. Experience in agile work environments is a plus

Strong communication and collaboration skills

Project management experience, strong execution and continuous improvement mindset (Familiarity with Wrike or similar programs)

Manage several new product pipeline projects, collaborating across cross-functional stakeholders, to deliver against project goals, timelines, and resourcing requirements

Master's degree or Master of Business Administration, business management or other marketing studies

Partner with Marketing Manager in yearly strategic planning to identify and execute business priorities

Bachelor’s degree in a related field OR equivalent experience

Minimum of four years of related work experience in marketing, sales, business analysis, or innovation

3+ years of customer marketing experience within the technology/SaaS/Security industries.

Experience collaborating cross-functionally with key stakeholders across the business.

Uncover new customer champions for case studies, customer testimonials, logo approvals, speaking opportunities, peer reviews, etc.

Collaborate cross-functionally with sales, customer success, and product teams to identify and recruit new champions.

Educate the field on customer reference best practices.

Create customer reference materials at scale using our reference platform and drive advocacy activities within our customer community.

Educate key internal teams (e.g. sales, sales management and demand gen) about the availability and deployment of customer advocacy assets

Lead and manage our user community, from content distribution and moderation to regular engagement and measurement of the group

Global company experience required; this role has a high degree of global exposure

Strong leadership skills a must

Excellent writing, editing, and communication skills

Experience working in a fast-paced, cross-functional environment

5-7+ years of experience in B2B Customer Marketing, Account Management, or Demand Generation

Previous Customer Service, Customer Success, or Account Management experience.

Technical knowledge of the latest digital marketing tools and channels, including MarTech, AdTech, and Customer Engagement Platforms.

Experience creating and executing marketing campaigns and programs that drive customer engagement and advocacy.

The ability to write compelling copy is a necessity; graphic design capabilities are a plus

Customer Journey: Maintain and refresh our customer journey maps of how our core personas evaluate and purchase Customer Data Platforms.

5-7+ years of experience in B2B Customer Marketing, Account Management, or Demand Generation

Previous Customer Service, Customer Success, or Account Management experience.

Technical knowledge of the latest digital marketing tools and channels, including MarTech, AdTech, and Customer Engagement Platforms.

Experience creating and executing marketing campaigns and programs that drive customer engagement and advocacy.

The ability to write compelling copy is a necessity; graphic design capabilities are a plus

Customer Journey: Maintain and refresh our customer journey maps of how our core personas evaluate and purchase Customer Data Platforms.

Experience scoping, building, and executing database marketing campaigns

Excellent analytical skills with the ability to translate data into actionable insights and strategies

Experience with marketing automation platforms, CRM systems, and analytics tools

Strong analytical mindset and Excel skills paired with a strong sense of business operations

Strong attention to detail and proven ability to execute against plans. Ability to manage multiple projects based on priorities.

Excellent written and verbal communication skills

Effectively manage projects across multiple programs

Become a better writer: Flex your copywriting skills and proactively seek feedback from the team to improve your writing

Become an effective communicator: Get experience presenting work to teammates and leaders with coaching to help improve your effectiveness

Experience building campaigns with email service providers/marketing automation platforms (such as Marketo/Braze)

Strong confidence in analyzing marketing performance (including experience in Microsoft Excel/Google sheets) and storytelling insights

Strong attention to detail with proven ability to project manage

Minimum of 3 years of experience in professional services marketing or B2B marketing; accounting or financial services/wealth management firm preferred

Ability to work independently, on multiple projects at once and collaborate with remote team members and management

Excellent project management skills and the flexibility to prioritize changing workloads

Track campaign and event results, and communicate overall marketing results to Marketing Senior Manager and relevant stakeholders

A bachelor’s in marketing, communications, English or a related field (or related experience)

Proactive with strong organizational, writing and communication skills

P&L management- indirect ownership supporting Finance and Sales and understands key levers to increase profit.

5+ years of experience in multi-channel marketing- product management- brand management; Foodservice experience a plus but not required

Strong organizational and project management skills

Strong numerical and analytical skill set with ability to interpret quantitative data and perform detailed trend analysis utilizing raw volume data

Experience managing a P&L or Strategic Initiatives for a business is a plus

Outstanding verbal- written and interpersonal communications skills with a proven ability to work collaboratively