Key Account Communication Manager

About Us

HEINEKEN USA Inc., the nation's leading high-end beer importer, is a subsidiary of HEINEKEN International N.V., the world's most international brewer. Key brands imported into the U.S. are Heineken® – the world's most international beer brand, Heineken® 0.0 – an alcohol-free beer innovation, Heineken® Silver – a new lower-carb, lower-cal beer, the Dos Equis Franchise, and the Tecate Franchise. HEINEKEN USA also imports Amstel Light, Red Stripe, Strongbow Hard Apple Ciders, Bohemia and more. For news and updates, follow us on Twitter @HeinekenUSACorp, or visit HEINEKENUSA.com

Who We Are

At HEINEKEN USA, we’re a team with a passion to bring our iconic brands to the next level. The work is challenging, we learn from our experiences (even our mistakes), and we love what we do. You’ll be empowered to think differently, try new things, and GO PLACES.

About the Role:

The Key Account Communication Manager will be the main point of contact and communication lead for the Frontier Zone interacting with HUSA on and off premise chain account business partners. The purpose of this role is to align the zone chain strategy and innovation agenda with the national and regional chain business goals, provide clarity of voids to close, and ensuring execution. Additionally, this role will proactively manage void closure through regular communication with zone Sales Manager of Distributor Inventory, follow through with market manager, distributor, and retailer. Additionally, the Key Account Communication Manager will solve business problems and, where needed, design and/or integrate technical solutions. This role serves as a key, flexible resource to the Frontier Zone Director in driving results across the complexities and nuances of the Frontier model.

Key Responsibilities:

• Lead communication and collaboration across a complex matrix of internal and external stakeholders to drive strategic influence for the Frontier Zone to achieve business objectives
• Prepare regular reporting and distribute to necessary zone team members, including National Account void report analysis, communication of gaps, and KPI measurement and tracking.
• Regarding void closure: align and own the business performance management scorecard across the markets, supplying commentary and insights to the Zone Director.
• Uncover compelling data and leverage category management insights to develop selling stories that bring value and solutions to retailers, as well as coach Frontier Market Managers to use data in distributor sales decks
• Find areas for improved zone functionality and collaborate with the Zone Director and cross-functional chain teams to develop and embed ways of working.
• Find and call on chain groups not identified as call points for national or regional teams that affect the Frontier Zone, develop call frequency to align with sales opportunities.
• Participate on the zone leadership team, and proactively drive strategic thought grounded in data/insights to close voids
• Leverage category development insights and opportunities to build sales tools that will drive incremental programming and distribution for HUSA, distributors, and retailers.
• Simplify & harmonize national and regional chain activity communication across HUSA Regions so that Frontier Zone Market Managers have the information needed to activate locally.
• Collaborate with HUSA national and regional account teams and distributors to drive execution
• Lead communication and collaboration throughout multiple levels of all organizations involved to deliver business results. Which requires a demonstrated ability to collaborate effectively across internal partners, distributor partners and retail hierarchy
• Establish and drive the internal zone communication plan, bridging the gap between the Frontier Market Managers and the appropriate cross-functional support teams.

Basic Qualifications/Requirements:

• Bachelor’s Degree
• High level of comfort working within VIP, MS Office – PPT, Excel, Outlook, Power BI, CRM tools
• Understanding of three-tier distribution environment
• Ability to communicate with external distributor network
• Proficient Budget tracking, Business Analysis, Presentation skills
• Minimum of 4-6 years relevant commercial experience and sales support experience
• Ability to collect and disseminate data from multiple sources into a concise and turnkey output

Preferred Qualifications:

• Experience interacting and calling on distributors / regional / national chain
• Financial & Business Acumen in the areas of data analysis, reporting, budget management and market knowledge
• Experience managing within retail and/or three-tier distribution environment
• Sales Performance Management

HEINEKEN Leadership Expectations:

• Deliver
• Connect
• Role Model
• Develop
• Shape

Compensation & Benefits

• $200 Monthly Beverage Allowance
• Benefits - Medical/Dental/Vision + Matching 401k Plan
• Vacation – 20 Wellness Days & Unlimited Sick Days
• Base Salary Range: $95,000-$100,000 + Annual Performance Bonus
• Company Provided Fleet Vehicle

HEINEKEN USA is an equal opportunity employer. Embracing and celebrating diversity is core to HEINEKEN’s purpose of “brewing the joy of true togetherness to inspire a better world”. We believe that people as diverse as our brews – including and not limited to gender, ethnicity, age, sexual orientation, religious belief, nationality, social background, disability and thinking style – enrich our lives and strengthen our business. We welcome and consider applications from all qualified candidates as we champion a culture of belonging that provides fair and equal opportunities for all.

This position is not available for visa sponsorship.