Senior Support Account Manager Jobs

Effective time management skills – ability to prioritize and meet deadlines

Manage campaign launch and ongoing operations, including market research, troubleshooting, budget management, and reporting.

Experience in working with apps, RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms.

At least 4 years of client facing online advertising experience.

Excellent communication skills with the cross-region team.

Requires a combination of strong analytical and communication skills, with some technical understanding.

Project and large account management experience

Working knowledge or ITIL incident, problem and release management process and procedures

Management – High-level oversight/escalation point for the customer’s ServiceNow Case, Problem, and Change records

Reporting – Agreed upon and regular service management reporting and analysis

Coordinate internal resources, including technical and customer support, professional services and management to meet account performance objectives and customers’ expectations

Manage special projects as assigned by management to meet customer and cross-functional team needs

Knowledge of GDS systems, ticketing, and selling experience

Manage multiple projects simultaneously while interfacing with different internal and external contact.

Maximize value from marketing spend and manage individual expenditure budget.

Represent QR at trade events, promotions and sales functions, including supporting educational and familiarization visits.

Bachelor's degree or equivalent experience

Strong negotiation, presentation and communication skills

Must have problem solving skills to drive case and escalation management from beginning to resolution

Proven ability to manage complex, high pressure situations, staying focused on the right priority and effectively handle time-management

Sufficient technical skills to obtain NCTA certification

Must have proven leadership experience and success supporting a large financial customer

Must possess “ownership” mentality in building internal/external relationships, driving actions, and ensuring the best customer experience

Excellent interpersonal communication and customer service skills in order to collaborate successfully with customers and cross functional teams

Conducts asset and credit validation, in coordination with asset management and credit staff

Loads and manages data in the customer relationship management (CRM) system.

Serves as primary contact for lease processing activities, transaction status management and day-to-day originator relationship management.

Remarkable Benefits offered by CoBank

Benefits Packages, including: Medical, Dental and Vision coverage, Disability, AD&D, and Life Insurance

CoBank University robust curriculum –associate training and development, including higher education tuition reimbursement

Remote Work options available for eligible positions

Good general computer skills, able to work with spreadsheets, word processing, and electronic communications.

The minimum number of years of job related experience required by this job is

List any specialized training or unique skills required

Options are department and/or location specific

9/80 Work Schedule Option (where applicable)

Project management of product, creative and operational support team initiatives

Sales processes and tools (enterprise sales, field sales and account management)

To perform the job successfully, an individual should demonstrate the following knowledge, skills or behaviors:

Qualified candidates must have 5-7 years of experience in an agency or vendor role.

At this Director level, previous experience managing enterprise clients, and guiding a group of virtually located team members is essential.

Sr. Account Manager/Account Director – Atlanta, GA

Experience with functional account management consistent with responsibilities specified

Maintain Conduent’s Customer Relationship Management (CRM) platform and data in the methods and requirements assigned by the leadership

Have several years of client facing Account Management experience

Have global, enterprise or large account management experience

Follow key directives provided by Senior Leadership Team (SLT) and supporting management

Define and deliver a focused Account Management Process

Minimum 5 years of proven business experience in customer facing role, preferably account management

Very good organizational and project management skills

Experience managing upward and sideways within an organization

Proven experience in leading, managing and motivating non-direct reports

Experience in working with multi-functional teams

Excellent written and oral communication & presentation skills

Project-management abilities, including timeline management, client communication, and report interpretation

Work with our clients through onboarding to long-term account management, cultivating trust and belief throughout their partnership with Upside

Collaborate effectively with internal Upside teams, including analytics, product, marketing, and operations, to ensure a consistent, positive experience for our customers

7+years of client-facing experience including 4+ years of enterprise experience in technology or retail fuels; Bachelor’s degree required

Confident, eloquent, and effective public-speaking skills, and the ability to speak to both formal and casual audiences

Strong analytical skills that will translate analysis into relatable and compelling talking points and stories

Domain knowledge in customer experience or business process automation, with strong operations, workflow, and/or internal and external customer survey tools preferred.

Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail.

Outstanding presentation skills that will represent our solution with energy and depth.

How you will spend your days as an Account Manager:

Establish a trusted and strategic advisor relationship with your customers, building a customized customer program and providing value throughout the partnership.

Plan and deliver program and executive business reviews.

Knowledge and understanding of risk management and loss control.

Participates in seminars and classes for skill and knowledge development.

Self-managed and responsible for project and time management.

Establishes credibility (knowledge/trust) to both internal and external clients.

Must adhere to pertinent laws, regulations, Relation’s compliance practices and external compliance requirements.

Strong analytical and mathematical skills.

Strong interpersonal and time management skills, and an ability for productive collaboration across varying departments

Complete customer support activities including but not limited to product administration scheduling, associated order management and delivery

Effectively leverage internal systems for ongoing case management which includes phone and email outreaches, case documentation, and customer inquiry/request resolution.

Proficient in PowerPoint and Excel, telephony and navigating systems related to product ordering and case management preferred

1+ years of progressive business experience in the biopharmaceutical industry with broad understanding of pharmaceutical sales, marketing, customer and patient services

Ability to manage multiple projects and consistently meet deadlines

5 to 6 years minimum experience in account management, sales or business development

Creative account management and negotiation skills

Outstanding project management, organization, prioritization and communication skills

A mix of experience, integrity, and skill to earn the trust of senior external partners and key internal stakeholders

Manage and develop partnerships with a portfolio of car rental partners by identifying, evaluating, planning, prioritizing and implementing business growth opportunities

Bachelors degree in related field or equivalent in professional experience

Bachelor's degree or equivalent experience

In depth knowledge of all major social platforms (Instagram, Facebook, Pinterest, TikTok, Twitter, YouTube)

Strong organizational skills with the ability to multitask, detail-oriented and thrives in a fast-paced environment, and a clear communicator

Revenue Growth: Contribute towards pipeline growth by identifying upsell opportunities and leading client recommendations to secure incremental revenue

Campaign Launches: Understand and become an expert on Pearpop’s execution process and effectively launch campaigns

Enthusiasm for and understanding of creators, brands, their culture and helping them succeed

Oversees management of resource allocations for brands managed

Ensuring operational excellence on all accounts managed

Maintain and grow knowledge of client’s business and industry

Activates internal leadership to maximize opportunity around areas of interest and new opportunities for brands managed

Oversee and manage work across AMs and AAMs on your owned accounts

Excellent written and verbal skills

Exceptional communication and organizational skills

Ability to manage large, complex stakeholder groups

Confidence and positive attitude with a desire to be the best in your field

Commercial mind with a hunger for growth

Tackle challenges head on, finding best solutions for creative and clients

Exceptional organizational skills including attention to detail, multi-tasking, and time management

Knowledge of project management methodologies, techniques and tools

Participate in projects that extend beyond day-to-day responsibilities

Excellent verbal and written communication skills

You thrive in a TEAM ENVIRONMENT. Collaboration is key in innovation and creating change.

You are DETAIL ORIENTED, but more so, focus on the execution of your content while balancing a fast-paced environment.

Excellent communication and presentation skills, with the ability to articulate the company's product offering

Recent experience working within a sales based role, within the reward and recognition sector

Experience of CRM systems ideally Dynamics

This is a fully remote role, but must be based in the US with eligibility to work in the United States

Drive sales above and beyond our yearly targets

Deliver profitable business operating within the parameters of the Virgin Incentives commercial model

Preferred background in b2b technology, online travel or airline/hotel supplier, sales/account management, consulting

This could include new product offerings, supply expansion, market expansion, commercial incentives, and more

Experience and interest in working cross-functionally and with global teams

Air Experience is highly desired

Bachelor’s degree or Master of Business Administration (MBA) degree in a related field; or equivalent related professional experience

Competitive rates and availability, and quality content for global travel supply