Senior Technical Account Manager Jobs

Excellent time and relationship management skills and ability to prioritize and work across teams and functions

Experience in a client-facing and/or technology-focused role where you have solved hard problems in creative ways driving real impact

Unlimited PTO & remote work environment with flexible working hours

Competitive salary & stock options commensurate with experience401k with 100% match up to 4% with immediate vesting and eligibility

Medical, Dental, Vision benefits (Plus membership to One Medical for all US-based employees)

Own the post-sales technical strategy and integration with customers, ensuring our mutual roadmaps are understood and communicated

Prior experience working with property management or real estate software

Use your ability to follow processes and log all activity in a client relationships management tool

Use your strong interpersonal skills to help train clients and build solid working relationships

Awesome written and verbal communication skills

Phenomenal customer service skills and desire to go the extra mile

Great people skills and the ability to be personable and professional

Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.

Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.

Knowledge or experience in Retail and Consumer Goods industry a plus.

Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies.

Knowledge of software development process and design methodologies

Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.

Knowledge of CIS controls will EXTREMELY HELPFUL

Paid Medical, Dental, and Vision benefits for the entire family

• Become a Subject Matter Expert on Managed Security Products.

· Strong IT security knowledge in both cloud-based and on-prem environments.

· Excellent written and verbal communication skills, and strong client-facing skills.

· Excellent problem-solving, analytical, and troubleshooting skills

You have a working knowledge of monitoring and troubleshooting tools or are willing to learn tools like Splunk, Datadog etc.

You have relevant customer-facing or technical work experience – Retail Point of Sale experience is preferred.

Proactively identify issues with APIs, code, services and network latency and suggest solutions to improve the customer experience.

Learn new skills, technologies and tools to grow personally and professionally

You’re curious and enjoy solving problems to get to the root cause of an issue

You love being a customer champion and show this with your empathy and advocacy

A background in Application Performance Management (APM), log monitoring, or software development and analytics

You have experience with microservices and/or distributed systems

You have a passion for technology, innovation, and business

You have an inherent drive to constantly learn and challenge yourself to reach your own personal and professional goals

Ability to navigate and foster collaborative interactions across multiple internal departments including Product, Product Marketing, Sales Operations, Client Operations, and Analytics

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Experience with Project Management Methodologies (Agile, Waterfall) and Tools ( Jira, Monday.com, MS Projects, etc.…)

Proven work experience as a Technical Account Manager or similar roles supporting clients

This role offers a competitive benefits and wellness package

Subject to location, experience, and education

Proven IT Healthcare consulting experience; candidates who have worked with clients leveraging Epic’s EHR will be prioritized.

Prior software development experience is required. Python, Javascript, ….

10+ years of pre-sales engineering, technical account management, engineering, or consulting experience in networking, cloud-based security services, or software-defined networks.

Always strive to provide exceptional customer experience.

Have hands-on knowledge of Zero Trust Architecture, Software Defined Networking Principles, and Secure Networking Practices.

Experience in managing multiple stakeholders and projects.

Excellent prioritization skills with the ability to delegate effectively across virtual teams.

Excellent verbal and written communication skills

Experience with Project Management Methodologies (Agile, Waterfall) and Tools ( Jira, Monday.com, MS Projects, etc.…)

Proven work experience as a Technical Account Manager or similar roles supporting clients

This role offers a competitive benefits and wellness package

Subject to location, experience, and education

We are looking for a candidate for this position with Epic EHR Experience*

Proven IT Healthcare consulting experience; candidates who have worked with clients leveraging Epic’s EHR will be prioritized.

Minimum 5 years of proven business experience in customer facing role, preferably account management

Very good organizational and project management skills

Experience managing upward and sideways within an organization

Proven experience in leading, managing and motivating non-direct reports

Experience in working with multi-functional teams

Excellent written and oral communication & presentation skills

Project-management abilities, including timeline management, client communication, and report interpretation

Work with our clients through onboarding to long-term account management, cultivating trust and belief throughout their partnership with Upside

Collaborate effectively with internal Upside teams, including analytics, product, marketing, and operations, to ensure a consistent, positive experience for our customers

7+years of client-facing experience including 4+ years of enterprise experience in technology or retail fuels; Bachelor’s degree required

Confident, eloquent, and effective public-speaking skills, and the ability to speak to both formal and casual audiences

Strong analytical skills that will translate analysis into relatable and compelling talking points and stories

Domain knowledge in customer experience or business process automation, with strong operations, workflow, and/or internal and external customer survey tools preferred.

Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail.

Outstanding presentation skills that will represent our solution with energy and depth.

How you will spend your days as an Account Manager:

Establish a trusted and strategic advisor relationship with your customers, building a customized customer program and providing value throughout the partnership.

Plan and deliver program and executive business reviews.

A deep understanding and demonstrated experience in technical account management or customer success

Experience in project or program management; able to track and manage the moving parts of multiple parallel projects

Act as a mentor to colleagues within the Technical Account Management team

Experience with SaaS platforms and services, their adoption, integration and ongoing use

Strong presentation skills, particularly for in-person meetings with multiple stakeholders

Build long-term relationships with the stakeholders in your portfolio of enterprise companies, and deeply understand their strategy, goals and plans

Knowledge and understanding of risk management and loss control.

Participates in seminars and classes for skill and knowledge development.

Self-managed and responsible for project and time management.

Establishes credibility (knowledge/trust) to both internal and external clients.

Must adhere to pertinent laws, regulations, Relation’s compliance practices and external compliance requirements.

Strong analytical and mathematical skills.

5 to 6 years minimum experience in account management, sales or business development

Creative account management and negotiation skills

Outstanding project management, organization, prioritization and communication skills

A mix of experience, integrity, and skill to earn the trust of senior external partners and key internal stakeholders

Manage and develop partnerships with a portfolio of car rental partners by identifying, evaluating, planning, prioritizing and implementing business growth opportunities

Bachelors degree in related field or equivalent in professional experience

Competitive salary and comprehensive benefits (medical, dental, vision, HSA, PTO, certification & education reimbursement)

At least 1 year of business account management experience

Strong Microsoft Office experience (specifically Excel & PowerPoint) with the ability to create and share presentations with clients

Capacity to self-manage projects, processes, and deadlines; determination to achieve results in a fast-paced environment

Excellent written and verbal communication skills

Voted one of Jacksonville’s fastest growing companies with plenty of upward movement potential for employees

Bachelor's degree or equivalent experience

In depth knowledge of all major social platforms (Instagram, Facebook, Pinterest, TikTok, Twitter, YouTube)

Strong organizational skills with the ability to multitask, detail-oriented and thrives in a fast-paced environment, and a clear communicator

Revenue Growth: Contribute towards pipeline growth by identifying upsell opportunities and leading client recommendations to secure incremental revenue

Campaign Launches: Understand and become an expert on Pearpop’s execution process and effectively launch campaigns

Enthusiasm for and understanding of creators, brands, their culture and helping them succeed

Excellent communication, presentation, problem solving, and management skills and the ability to translate business requirements into technological solutions.

Experience supporting customers in cloud operations (e.g., launch and capacity planning, product release management), technical support, escalation management, or IT consulting.

MBA or Master’s degree in a management, technical, or engineering field.

Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.

5 years of experience in a customer-facing role, interfacing with executive stakeholders, and leading customer technical implementations.

7 years of experience in customer-facing roles.

Demonstrate expert knowledge of the nZero platform and product, QA tools, Jira, Confluence, and Microsoft Excel.

Bachelor's degree or 5+ years experience at a SaaS company

Strong organizational skills with the ability to adapt to rapidly shifting priorities and thrive in a fast paced, dynamic work environment.

Excellent written and oral communication skills. Able to convey sophisticated information in an efficient, easy-to-understand manner.

Own the technical onboarding process and ensure timely delivery of value to customers.

Educate the customer on their data sources and why each source of data is important in the customer's decarbonization journey.