Sales Enablement B2C Project Manager

Contract Length:

12 Months

Approved Remote Locations:

San Francisco Bay Area, CA | Chicago, IL | New York, NY

Role Objective:

Maximize the effectiveness of RL Consumer Channel Sales teams by determining, developing and delivering Sales Enablement programs and initiatives which drive outstanding client engagement and subsequently support the achievement of our challenging sales objectives.

In this role you’ll be joining the Reality Labs (RL) Sales Enablement team as we expand our capabilities to support our Consumer: 3rd party Retail and Telco Operator Channel sales teams. To date we’ve focused our Sales Enablement attentions on the Enterprise sales community but due to our success in this area we’re now expanding our services to support the sale of our consumer VR/AR/MR portfolio via these 2 other teams.

Within this position you’ll report into the Reality Labs Sales Enablement Team Lead. When in position you’ll play a pivotal role in helping our 3rd Party Retail and Telco Operator Sales organizations become even more effective and productive, than they are today. You’ll do this via the flawless execution of Sales Enablement programs … programs initially focused on ensuring these teams intimately know the products and solutions we have to sell. You’ll enhance that by assisting in developing their mastery of how to sell – all the time ensuring they are able to do so in a productive and effective manner. You will inevitably be engaging senior Sales stakeholders hence your ability to effectively manage such relationships will be key to your success in this role. It must be noted that this is already a high performing team therefore this is no ordinary Sales Enablement role – – it’s going to be challenging, but for the right persona it will be equally as rewarding as it is challenging … likely even more so!

Our current Sales Enablement team collectively deliver programs and initiatives which equip sales teams with the right knowledge, skills, content, processes, ways or working, sales tools and systems to help them excel in their roles. This helps them effectively engage buyers and influencers in support of the achievement of our global sales objectives. Hence you will not be alone in your ambition to help drive the VR/AR/MR Consumer business forward – you will be supported by a team of Sales Enablement personnel already producing deliverables for other teams – hence you’ll be expected to leverage these to the advantage of the Consumer Sales community.

In this senior Individual Contributor role you’ll need to thrive in ambiguity, leverage your technology sales knowledge and bring to the fore your passion for delivering scalable Enablement and Sales Training programs. This will help you to quickly deliver on some key, foundational initiatives. The successful candidate will:

• Be a master in stakeholder communication and management
• Have gathered critical Consumer Device market knowledge having worked in that segment for a number of years
• Possess a very strong background and set of experiences in Sales Enablement
• Need to be a highly effective self-starter
• Hence this role calls for a highly experienced, tenacious and agile Sales Enablement professional with a proven track record of success.
• Be passionate about seller effectiveness, productivity and the impact of upskilling individuals working within a mature sales community
• Excel in creating and managing complex sales improvement related projects
• Be able to demonstrate a successful track record in driving consumer sales through 3rd party Retail organizations and Telco Operator
• Need to take ownership and responsibility for business impacting programs – this will need to come naturally to you

Responsibilities:

On joining the team you will:

• Work with our Sales Enablement Sales Skills Lead to develop the sellers mastery of ‘how to sell’
• End-2-end manage several Sales Enablement Programs and Initiatives into this sales community.
• Be primarily responsible for setting the Sales Enablement strategy and plan of action for the Consumer Channel Sales teams. Subsequently you will lead the execution of major elements of that strategy and plan – and if not leading you will support your colleagues in the successful delivery of those
• Work with Sales Enablement colleagues to improve the productivity of these sales team
• Develop programs to enhance the Sales communities mastery of applying their market, product and solution knowledge

This will therefore include the need to:

o Liaise with multiple teams across Meta to determine enablement needs and skills gaps within the sales community

o Develop effective programs that address these needs, close the gaps and elevate the knowledge set, skillset and mindset of these frontline sales teams

o Work closely with cross functional teams i.e. Product Marketing, Product Management, Sales Operations and Business Leads, to ensure alignment and adoption of sellers product related knowledge and skills

o Increase visibility and adoption of programs through effective communication across all stake-holding functions / multiple channels. Hence a responsibility to create and effectively manage the program engagement and communication plans - thus ensuring all stakeholders and sponsors and fully aligned on and informed about the program status

o Create engaging content to support programs where applicable

o Deliver all necessary training sessions and workshops for the various multiple levels of personnel in the sales organization (and relevant Business Partners) - all delivered in an engaging, clear and concise way - either online and in-person

o Leverage all necessary internal tools available to successfully drive your programs

o Track and analyze program effectiveness aligned to program objectives, reporting these consistently in leadership forums

o If programs are veering off track or moving away from their intended objective and desired outcome - set the necessary corrective actions in place to ensure success

Experience & Qualifications

• Ideally multiple years experience working with 3rd party Retail and or Telco Operator ‘sell through’ organizations … if years of experience not available the candidate needs to demonstrate a good understanding of this arena
• 7+ years experience in identifying the need for, developing and then successfully delivering Sales Enablement programs which in turn address complex sales related challenges and opportunities which in turn result in an improvement of Sales performance
• Multiple demonstrable successes in the delivery of a variety of Sales Enablement Programs / Initiatives – with clear evidence of this success in terms of quantifiable contribution to the achievement of business / sales related Objectives / KPIs
• Experience working in an appropriate Consumer centric technology organization / industry
• Successful delivery of sales training, education and coaching programs
• Personal sales experience in and or with a deep understanding of the B2B2C sales environment (potentially having served them in a sales enablement role)
• Bachelor's degree or commensurate professional experience

Skills and Personal Attributes:

• Precision - excellent attention to detail, thoroughness and accuracy in all aspects of work
• Commercial Acumen - harbor strong commercial acumen enabling you to align with business stakeholders
• Data Driven – effectively use data to a) identify business challenges and b) assess success of implemented programs
• Analytical Thinker - inquisitive nature utilizing discovery methods and data (surveys, focus groups, ) to diagnose pain points
• Program Management - Strong sales program & project management skills … from planning, execution, tracking and change management
• Creativity - creative problem solving and solution skills to remove bottlenecks and develop programs that drive impact
• Communication - Excellent communication and active listening skills … flawless presenter, teacher, facilitator, written and verbal comms
• Self-starter - highly self motivated and driven to deliver exceptional results in an autonomous environment
• Training – the capability to identify the need for training, to assist in its development and deliver such content with impact
• Agility - the capability to effectively transition focus and attention from program to program, and deal with changes in prioritization
• Coaching – the ability to not just train but also coach Sales professionals
• Adaptability - rapidly learn new skills, update knowledge and tune behaviors’ in response to changing circumstances