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Company | Progress Residential® |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Real Estate |
Expires | 2023-07-31 |
Posted at | 10 months ago |
Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team.
- Motivating Others
- Decision Quality
- Managing & Measuring Work
- Business Acumen
- Priority Setting
- Approachability
- Dealing with Ambiguity
- Strategic Agility
- Developing Effective Teams
- Assist in team member development and succession and retention efforts, while providing support of hiring, promotion, counseling, termination recommendations to RD/RVP/POD and assist as requested, while supporting the sourcing, recruiting, interviewing, hiring and on-boarding of the Service Directors position and market service and turns (and non-centralized renovations)
- Work with EVP of Ops on company objectives, KPI’s, performance, training needs and meetings
- Attend National RTS calls confirming market awareness/understanding and focus on challenges
- Substitute for Service Directors when positions are open, and concerns with the market are high
- Provide direct training as requested by the company or RD/VP as well as periodic policy/procedure and safety training sessions for RTS functions/roll-outs, as needed and all RTS personnel are being trained and compliant via Progress Ed
- Assist markets with identifying vendor needs, management and cost control measures/initiatives
- Participate and lead in a culture of accountability predicated on collaboration and empowerment
- Attend weekly meetings/calls and attend and participate in market full team meetings, each market at least once per quarter with RD/RVP and PODs to ensure region/market consistency
- Guide the market RTS personnel to reduce volume and timelines of homes in down status
- Work with VPs of Service, Turns & Procurement to enhance program value and drive down costs driving market teams to achieve budgeted/desired annualized Capex & R&M cost per home
- Act as the Subject Matter Expert on Dash/Relay product and process; be a product and training resource for MRC’s, MRM’s, and MRS’s, while providing Dash/Relay resource training, especially follow-up/ongoing support
- Work with EVP of Ops and RD/RVP on company objectives and review weekly national RTS update, KPI’s, performance, training needs and meetings to determine market focus
- Communicate to RD/RVP agreed upon weekly/monthly RTS actions (Hot List) and market visit objectives, frequency and approach, while attending market financial calls/meetings
- Support markets in keeping make ready turn days w/in budget and w/in national turn initiatives
- Provide guidance on scope creation and bid reviews for complex issues and major incident and disaster repairs
- Understand staffing ratios and monitor to produce maximum/optimal performance staffing level
- Identify Best Practices and promote a culture of innovation to improve processes/procedures, while recognizing and rewarding top performance
- Provide observations and support to the Regional Renovations Director on renovations
- Assist renovations group with quality control, per company standards and communicates observations accordingly, while providing oversight through the Service Director and Senior Project/Make Ready Manager for non-centralized markets
- Oversee quality control of completed make ready product to company standards and review control process to ensure company standards are achieved and reviews/approves make ready scopes, invoices and change orders above MSA approval limits
- Work with VPs of Service and Turns regarding national program support and local implementation, market service and turns review and performance standards, while executing preventative maintenance and mid-lease inspection programs
- Assist the region with driving resident satisfaction and retention efforts, while driving optimal survey responses, via Google, move-in and service requests
- As the Subject Matter Expert for all RTS related operations, optimize performance and results
- Safeguard markets that are self-performing renovations have appropriately split and trained staffs to handle both renovations and turns, depending on the focus required
- Understand, review, monitor and assist in improving: service and turn KPI’s (and non-centralized renovations), fleet utilization, move-in and service request surveys, while accenting performance accomplishments as well as areas of opportunity, especially regarding T-30 and T-7 results and evaluating/communicating T-7 concerns requiring action
- Communication of company goals, results, reviews, actions within markets, regions and nationally
- Through inspections, train and guide region in adherence to company standards and drive consistency of RTS approach between markets and other RSD’s for company guidance
- Bi-lingual a plus
- Ability to work efficiently and to multi-task
- Mastery of general IBC building codes and rental property health and safety regulations
- Ability to work flexible hours which may include some weekends and after-hours emergencies
- Excellent oral and written communication
- An effective team player with a positive attitude
- Advanced computer skills. Experience in Excel, Word, Outlook, PowerPoint, Salesforce and Yardi Voyager preferred
- 15 or more years of experience as a residential regional maintenance supervisor; regional or director level experience is required
- Proven record of working independently and with minor supervision
- Must have a valid Driver’s License and reliable transportation
- Must be willing to travel 50% or more depending on the needs of the Markets
- Extensive knowledge of scoping, contracting, plumbing, electrical, HVAC, flooring, appliances, landscaping, irrigation systems and pricing as they relate to single family residential homes
- Experience in managing multiple staff members over a geographic region
- High School graduate required. College degree preferred
- Ability to use standard maintenance equipment
- Moderate stooping, kneeling, crawling, pushing, pulling, lifting, talking, and hearing
- Ability to distinguish the differences or similarities in odors
- Ability to identify and distinguish color
- Ability to lift and/or move 50 pounds or more
- Moderate climbing, reaching, and use of fingers
- Standing, walking, and/or sitting for extended periods of time
- Ability to judge distances and spatial relationships
- Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet
- In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection.
- Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 401k match, 10 paid holidays and much more.
- We offer competitive compensation, including a performance-based bonus.
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