Rcm Customer Account Manager (Cam)

Locations: Remote, MD, United States of America; Placeholder, DC, United States of America; Remote, LA, United States of America; Placeholder, TN, United States of America; Remote, FL, United States of America; Remote, GA, United States of America; Remote, CO, United States of America; Remote, NY, United States of America; Placeholder, AR, United States of America; Placeholder, IA, United States of America; Placeholder, MN, United States of America; Placeholder, NE, United States of America; Placeholder, AZ, United States of America; Placeholder, UT, United States of America; Placeholder, NV, United States of America; Placeholder, NM, United States of America; Placeholder, IL, United States of America; Placeholder, NJ, United States of America; Placeholder, WV, United States of America; Placeholder, MO, United States of America; Placeholder, OH, United States of America; Placeholder, MA, United States of America; Remote, PA, United States of America; Remote, OR, United States of America; Placeholder, WA, United States of America; Placeholder, TX, United States of America; Placeholder, ND, United States of America; Placeholder, IN, United States of America; Placeholder, ID, United States of America; Placeholder, VA, United States of America; Placeholder, AL, United States of America; Placeholder, NH, United States of America; Placeholder, RI, United States of America; Placeholder, WI, United States of America; Placeholder, MI, United States of America; Placeholder, MT, United States of America; Placeholder, ME, United States of America; Placeholder, NC, United States of America; Placeholder, OK, United States of America; Remote, KY, United States of America; Placeholder, SD, United States of America; Placeholder, MS, United States of America; Placeholder, SC, United States of America; Remote, DE, United States of America; Placeholder, WY, United States of America; Placeholder, VT, United States of America; Placeholder, KS, United States of America

Data Management

The role of the Customer Account Manager in Revenue Cycle Management is to proactively engage with customers, collaborating closely with leadership and advocate for customer needs and objectives within the organization to ensure high quality service. The primary focus of this position is to establish strong relationships with customers, promote repeat business opportunities, and providing leadership and support for customer implementations, inventory oversight, and process improvement. Reporting to the Vice President of Revenue Cycle Management Operations.

Key Responsibilities:

• Address customer issues efficiently, promptly informing the Director and/or VP of Revenue Cycle Management about any problems that arise.
• Assist with customer analysis of reimbursement reports to recommend process enhancements for improved efficiency.
• Create strategic plans and customer specific procedures, defining clear goals and objectives.
• Guide new customers through the implementation process, ensuring effective communication and necessary meetings between the customer, Golden Hour, and other relevant teams.
• Cultivate and manage relationships with payors and vendors, and rapid troubleshooting of any disruptions in claims, payments, or data flow.
• Analyze accounts receivable to optimize revenue, stable cash collections, and minimize claim denials and rejections.
• Perform any other duties and responsibilities assigned.
• Prepare analysis and use data to plan, organize, manage, and control Revenue Cycle processes.
• Develop, monitor, and communicate key performance indicators, collaborating with team leads and leadership to implement action plans.
• Conduct research to identify payer specific claim form requirements for new state implementations and existing customer needs.
• Identify opportunities to expedite cash collections and minimize preventable revenue loss.
• Conduct regular strategic inventory reviews to identify potential trends that may impact collections negatively.
• Travel to customer sites as needed to facilitate implementations, enhance processes, and maintain customer relations.
• Utilize software and systems to enhance operational efficiency.
• Take charge of all customer communications, resolving conflicts, and ensuring compliance with customer deliverables and revenue requirements.
• Proactively assess customer needs and take ownership in providing solutions for payor, cash flow, and inventory issues.
• Foster positive and productive relationships with office staff and customers.
• Provide written summaries and key information to customers and management as requested.
• Ensure accuracy and maintenance of charge master and fee schedules.
• Direct the accounts receivable team, including denials and underpayments.
• Generate reports and actively participate in meetings with customers.
• Monitor adherence to applicable insurance fee schedules and expected payor adjustments.

Dimensions:

• Strong multitasking ability, meeting deadlines in both normal and crisis environments while reporting to the RCM Director, Vice President, or GH management.
• Strong problem-solving skills using innovation and connections.
• Ability to handle time sensitive situations and deadline pressures well.
• Producing accurate work even under pressure, ensuring information's accuracy before use or dissemination.
• Ability to comprehend and interpret policies, procedures, regulations, and follow specific instructions in both written and verbal form.
• Professional and presentable personal appearance.
• Initiative to learn company organization and procedures.
• Representing the company with a positive, customer-friendly attitude.
• Team player, interacting well with employees.
• Effective verbal and written communication skills at all management, customer, and staff levels.
• Proficiency in Microsoft Excel and Outlook.
• Highly efficient, organized, detail oriented, tenacious, and resourceful.
• Ability to work independently with minimal direction and willingness to take responsibility.
• May have supervisory responsibilities but no budget responsibility.
• Adherence to all company safety, compliance, business ethics, and privacy regulations.

Background and Experience:

• Proficiency in PC skills, Microsoft Office Word, and Excel at an advanced level.
• High school diploma (or GED equivalent) and a minimum of 7 years of previous experience in medical billing/collections in a medical office, clinical site, or billing/collections office.
• Knowledge of general office procedures and office equipment operation.
• Medical billing and coding certificate preferred. Clinical degree or certification is a plus.
• Some experience with software development, design, and training.
• Preferential consideration will be given to currently employed individuals who have demonstrated exceptional performance in fulfilling all job requirements and possess superior dimensions as specified above in the job description.
• Moderate analytic ability, including working with pivot tables, understanding revenue cycle metrics, identifying sources of data errors, and applying benchmarks.

Golden Hour appreciates and values diversity. We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, gender identity, genetic information, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.