Project Manager - Service

Project Manager - Service

Description

Description

• Designs optimized channel structures/frameworks to balance customer and business needs.
• Leads development of strategic channel plans and designs optimized for customer experience, partner experience and profitable growth.
• Analyzes channel opportunities and develops insights by synthesizing internal and external data.
• Plans and monitors project budget, conducts research and analysis; provides input into the design and development of project plans and timelines.
• Identifies, tracks, and works with others to resolve project issues.
• Manages project risk; uses quality tools to identify areas of risk; works with others on the team and outside the team to identify alternatives or solutions.
• Identifies risks and qualifies consequences (opportunities gained, revenue loss, impact on reputation, customer experience, etc.)
• Defines the channel requirements based on changing product strategies, market dynamics, and customer needs and develops channel strategies required to ensure the Cummins channel remains a competitive differentiator.
• Leads multiple projects from inception to completion; facilitates project planning sessions with internal stakeholders to determine the scope and objectives of each project; works with business stakeholders to establish project performance goals; designs project plan, develops timeline, identifies project milestones, and tracks performance against performance goals and timeline.
• Manages, develops, and implements project(s) of varying complexity and size in assigned functional area. Partners with business stakeholders to ensure a successful project completion.
• Identifies and assigns appropriate resources to accomplish various project tasks; guides and coaches team members through various stages of the project; provides developmental feedback to team members.
• Builds Relationships with cross BU stakeholders to ensure early visibility to product BU roadmaps and pipeline impacting the channel needs.
• Clearly articulates investments needed to achieve strategy and ensures appropriate funding.
• Brings early alignment and engagement between products Bus, functions, and DBU to ensure coordinated execution of strategies.
• Documents and shares team learnings with other teams; draws on other project team experiences to enhance the success of the project.
• Monitors and communicates project status to project team.
• Maintains project notes, databases, and other records; monitors measures and communicates with Project Sponsor and other stakeholders on status of specific projects and assignments.

Qualifications

Skills

Schedule Management - Manages the project schedule using the recommended project management tools and processes to drive completion within the agreed timeline.

Scope Management - Manages a list of project deliverables (scope) using the recommended project management tools and processes to ensure that the project includes all the work required and only the work required to complete the project successfully.

Project Resource Management - Develops resource (expense and headcount) plans using recommended project management tools and processes to manage resources effectively.

Project Issue and Risk Management - Manages the process to identify, assess and prioritize issues and risks using recommended tools and processes to minimize, monitor, and control the probability and/or impact of negative events or to maximize the realization of positive events.

Business insight - Applying knowledge of business and the marketplace to advance the organization’s goals.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.

Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Education, Licenses, Certifications

College, university, or equivalent degree required.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Intermediate level of relevant work experience, including team leadership experience, required.

Lead conversations and communications between project teams and regional CARE teams to prep for product support for new product and product changes

Collaborate with Channel Readiness teams or various business units product planning teams to understand new products in the pipeline

Develop and execute support plans for new products in the regions. Collaborate with global support teams and share best practices for global customer support

VPI process experience preferred but not required

No relocation is necessary.

Job SERVICE

Primary Location United States-Tennessee-Nashville-US, TN, Nashville, Cummins Business Services

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Apr 20, 2023, 11:51:27 AM

Unposting Date Ongoing

Organization Distribution Business

Req ID: 23000378