Urgent Role || Program Manager || 100% Remote

Work Authorization: Citizen, GC

Position: Program Manager

Location: 100% Remote

Duration: 12+ Months

Interview: Video

Description

San Francisco, CA (100% Remote)

2 Zooms Interview

Pre-Screen Questions

• Where did resource gain experience in Change Management? - must be included in The sub

Must Have

Change management

Healthcare background working for insurance companies

Prior Delta Dental experience is a great PLUS

Reside in PST/MST time zone (CA is preferred)

Minimum 7 Years Related Experience

Develops and implements change management strategies and plans for the projects within the program to effectively manage the people side of change. This includes conducting impact assessments, identifying stakeholders, and creating communication and training plans to ensure successful adoption and acceptance of changes introduced by the projects.

Collaborates with project teams and stakeholders to identify potential risks and resistance to change and develops mitigation strategies to address these challenges proactively.

Facilitates change management workshops and sessions to promote understanding and engagement among project teams and affected individuals.

Promotes the integration of change management practices into the organization's overall project management methodology.

Collaborates with Human Resources and other relevant departments to ensure alignment of change management efforts with HR policies, talent development, and organizational culture.

Maintains awareness of industry best practices and trends in change management and continuously seeks opportunities to enhance and improve change management processes within the program.

In collaboration with the business manager and Project Managers, the Program Manager will assess and measure performance, project planning and project progress for all of the projects that comprise the program.

This position will provide oversight for a portfolio of projects against the committed and expected return stated in the project request and against Delta Dental Project Management Standards and Best Practices.

Using approved portfolio and project management methods, the PM leads and directs the Project Managers who work on the projects that comprise the Program

Works with the business to create project and program objectives that reflect the executive level vision and charter

Oversees the start of individual projects.

Monitors projects, produces project/program performance reports, manages program portfolios, assesses projects and program, reports on project and program performance, develops metrics and designs reports for management and executive management use

Responsible for communicating the plan and results to Senior Level management.

Leads and facilitates meetings Develops plans to manage the projects within the Program.

Develops and produces a Program Status Summary Indicator

Notifies Senior Level Management when a Program is going to exceed budget and/or time estimates and recommends and implements approved mitigation strategies

Advocates for the business, by providing first class service through the expert development of the Program Management discipline; lends subject matter expertise and knowledge management to the project teams and stakeholders; supports and takes pride in the assurance of total customer benefit and satisfaction for the delivery of each of the projects in the Program and the overall Program

Champions project financial management, program management, change management

Ensures delivery of results

Performs miscellaneous duties to successfully promote the success of the Program

Job Requirements

BA, or equivalent experience

Masters Preferred

Minimum 7 years related experience

Minimum 2 Years Change Management Experience

Strong organizational/time management and project management skills and multi-tasking abilities

Demonstrated ability to interact with all levels of personnel and communicate clearly in a professional manner, requiring strong organizational, administrative and interpersonal skills, both oral and written. Possess superior people management and leadership skills

Demonstrated analysis and problem solving skills using innovative thinking

Must be able to demonstrate ability to effectively identify and manage project risks

Expert knowledge of project development life cycle, including the ability to coordinate and prioritize multiple projects. Experience with one or more project development methodologies is a plus. Should be familiar with various project models suitable for rapid development

Experience with Smartsheets

Clear Communication skills

Knowledge of health care industry issues preferred

Ability to clearly present written information and findings

Ability to communicate concepts

Ability to make executive-level presentations

Ability to interact well with co-workers and outside contacts

PC literacy required; MSOffice skills (Outlook, Word, Excel, PowerPoint)

Strong knowledge and experience using Microsoft Project

Regularly required to work standard office equipment (personal computer, photocopy machine, fax machine, etc.)

Ability to work on a computer up to 7 hours a day

Regularly required to sit for long periods of time, and occasionally stand and walk

Regularly required to use hands to operate computer and other office equip.