Program Manager, Client Partnerships

Position: Program Manager, Client Partnerships

The Program Manager, Client Partnerships helps ensure company performance against client commitments, supporting both the Director and VP, Client Partnerships. This role will support collaboration with client(s) as well as internal teams to drive financial, operational, and clinical performance. Key responsibilities include health plan data analysis and coordination, project coordination, deliverables management and other needs as they arise. The Program Manager, Client Partnerships will be accountable for providing the “source of truth” reporting for key client KPIs and process adherence as well as analyzing, quality checking and researching inbound and outbound client data. The ideal candidate is organized, enjoys interacting with clients via phone, email and zoom, has a natural ability to analyze and problem-solve, and has an adaptable personality to keep up in a fast-paced, ever-changing startup environment.

Roles and Responsibilities

• Complete member research as needed utilizing Salesforce, data files, reporting and other potential internal systems
• Support continuous quality improvement initiatives
• Assist VP and Director, Client Partnerships with various administrative needs as they arise
• Review Key Performance Indicators and Dashboards for opportunities to improve operational performance
• Generate and share ad-hoc reporting
• Extract and troubleshoot data
• Oversee completion/sending of client deliverables under exact timelines
• Flexibility to recognize and improve processes and procedures where possible as they relate to client success
• Collaborate with internal clinical, data economics, IT, and operations teams as necessary
• Document requirements for client related initiatives and work internally to ensure timely completion

Position Requirements

• 3-5+ years’ relevant work experience in managed care, value-based care provider group, health plan or healthcare delivery
• 5+ years’ experience with program management, project management, or similar experience
• Detail orientation and data visualization skills
• Ability to work with internal and external clients at varying levels of leadership
• Experience working in high-growth environment preferred
• Highly proficient in Microsoft Excel, Powe BI, Salesforce, Visio, Word, and PowerPoint
• Bachelor’s degree from a four-year college
• Expertise partnering with internal departments to drive collaboration and results

Benefits

• Flexible paid leave and vacation policy
• Comprehensive medical, dental, vision and life insurance
• Opportunity to work in a dynamic, fast-paced and innovative value-based provider organization that is transforming the delivery of kidney care
• 401(k) plan with matching contributions
• Competitive salary

About Monogram Health

Monogram Health is a next-generation, value-based chronic condition risk provider serving patients living with chronic kidney and end-stage renal disease and their related metabolic disorders. Monogram seeks to fill systemic gaps and transform the way nephrology, primary care and chronic condition treatment are delivered. Monogram’s innovative, in-home approach utilizes a national nephrology practice powered by a suite of technology-enabled clinical services, including case and disease management, utilization management and review, and medication therapy management services that improve health outcomes while lowering medical costs across the healthcare continuum. By focusing on increasing access to evidence-based care pathways and addressing social determinants of health, Monogram has emerged as an industry leader in championing greater health equity and improving health outcomes for individuals with chronic kidney and end-stage renal disease.

At Monogram Health we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.