Practice Manager, Project Management

The primary function of the Practice Manager of Project Management is to ensure the successful delivery of client projects, maintain strong client relationships, and effectively manage and develop the project management practice within the organization.

As a supervisory role, they lead a team of project managers, provide guidance, support, and mentorship to the team members, foster a culture of collaboration and continuous improvement within the project management practice. The Practice Manager establishes and implements best practices, methodologies, and tools for project management, ensuring consistency and efficiency across projects. They also conduct performance evaluations, identify training needs, and provide professional development opportunities for project managers. Additionally, the Practice Manager monitors key performance metrics to track the practice's performance and makes strategic decisions to drive growth and profitability.

Scope of Work

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position.

As a Practice Manager, you are responsible for managing the three main pillars of the Project Management Practice: managing your teams, managing your project engagements, managing the P&L of your business unit. You are accountable for operational/financial metrics and overall business results of the practice and will collaborate with leaders across TPGi to plan and manage a growing revenue stream and customer base. You are responsible for maintaining practice direction, ensuring quality of solutions delivery, and maintaining customer satisfaction. The Project Management Practice Manager will report to the Vice President of Customer Success.

Ideally, you will have 8+ years of client facing experience relevant to this position, including 5 years of project management and leadership. You will have an undergraduate degree and should have experience leading, engaging, mobilizing, and motivating multiple teams to accomplish goals. You must be able to thrive in a fast-paced, dynamic environment and demonstrate the ability to prioritize and multi-task a variety of demanding assignments without a degradation of work quality. Above all else, you must be focused on providing the client with world-class service.

Supervisory Responsibilities

• Oversee the planning, execution, and monitoring of multiple client engagement simultaneously.
• Contribute to the growth and profitability of the project management practice.
• Monitor and analyze key performance metrics to ensure practice goals are achieved.
• Ensure the client takes advantage of TPGi best practices, including Help Desk, Knowledge Center, as well as to identify opportunities to position other solution offerings
• Provide guidance to the development of thought leadership within your practice, ensuring your team contributes to the ongoing innovation at TPGi
• Provide leadership and guidance to coach, motivate and lead team members to their optimum performance levels and career development, including conducting annual reviews
• Ensure project deliverables are completed on time, within budget, and according to quality standards.
• Interface with the assigned TPGi and client stakeholders to drive project governance and the proactive identification and resolution of all issues that could impact project scope
• Identify and mitigate project risks, proactively addressing issues to ensure project success.
• Ensure the client can serve as a reference at the conclusion of their services engagement
• Develop project plans, timelines, budgets, and resource allocation strategies.
• Develop and implement best practices, methodologies, and tools for project management.
• Provide leadership and guidance to coach, motivate and lead team members to their optimum performance levels and career development, including conducting annual reviews and goal setting
• Foster a culture of collaboration, innovation, and continuous improvement within the project management practice.
• Ensure projects are properly planned, optimally staffed, and are delivered on time and within the scope outlined in the SOW
• Serve as an escalation point to address service delivery concerns
• Collaborate with the Sales team to identify and pursue new client opportunities.
• Provide guidance to the development of thought leadership within your practice, ensuring your team contributes to the ongoing innovation at TPGi
• Work as part of the Customer Success Leadership team to build a portfolio of service offerings, including development of new offerings and performance of existing offerings as measured by bookings, revenue, delivery quality, and customer satisfaction
• Identify opportunities to provide incremental accessibility solutions to mature the clients’ accessibility capabilities and accelerate realization
• Attain revenue and margin targets and effective P&L management

Education and Certifications

• BA or BS degree required (MBA or post-graduate degree preferred); education would ideally be a combination of technical and business qualifications

Required Knowledge/Skills/Abilities

• Demonstrated problem solving and decision-making abilities with effective organizational and time management skills; the ability to handle multiple projects and priorities effectively in a fast-paced environment with minimal supervision
• Excellent written and verbal communication skills with the ability to focus and clarify concepts
• Must exhibit initiative, decisiveness and creativity, along with self-motivation and the ability to assume responsibility and maintain strict confidentiality
• Live our core values of Customer Focus, Operational Excellence, Team First, and Ownership
• Ability to create momentum and foster organizational change
• Strong customer facing and relationship management skills with appropriate negotiation and influencing skills
• Strong organizational, multi-tasking and presentation skills
• Strong professional ethics based on honesty, integrity, dependability, and trustworthiness
• Demonstrated history and aptitude in managing a P&L
• Experience with coaching and mentoring team members
• Flexibility to deliver within a dynamic, entrepreneurial environment

Preferred:

• PMP, CCMP, CMS or similar certifications a plus
• A minimum of 3 years of experience managing a Professional Services practice, including responsibility for revenue attainment and profitability management
• 8+ years client facing experience, including a minimum of 5 years within the project management leadership field
• Experience with the TPGi ARC (Accessibility Resource Center) Platform

Physical Requirements

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

If you have a passion for excellence and want to work with an outstanding team of experts, working in an exciting, challenging, fast-paced environment for the world’s leading assistive technology company, please send your resume to [email protected].

Base salary $105K - $140K based on experience and location. Full-time US remote.