Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Concierge/Hospitality Representative Jobs
Recruited by Blake Management Group 7 months ago Address Elgin, SC, United States
Ultra High Net Worth Personal Concierge Manager - Remote | Wfh
Recruited by Get It Recruit - Hospitality 7 months ago Address Napa, CA, United States
Academy Concierge - Remote | Wfh
Recruited by Get It Recruit - Hospitality 7 months ago Address Crested Butte, CO, United States
Fiber Optic Installation Technician
Recruited by Prince Telecom LLC 7 months ago Address Clarkston, GA, United States
Concierge Receptionist Jobs
Recruited by Anthology Senior Living 7 months ago Address Olathe, KS, United States
Concierge Jobs
Recruited by Morada Senior Living 8 months ago Address Oklahoma City, OK, United States
Fiber Optic Repair And Maintenance Supervisor
Recruited by Prince Telecom LLC 8 months ago Address Raleigh, NC, United States
Fiber Optic Technician Apprentice
Recruited by On Target Utility Services 8 months ago Address Portland, ME, United States
Concierge Jobs
Recruited by Palos Heights Senior Living 8 months ago Address Palos Heights, IL, United States
Hotel Director Shipboard Jobs
Recruited by Royal Caribbean International 8 months ago Address Florida, United States
Residences Concierge Jobs
Recruited by Marriott International, Inc 8 months ago Address , Portland, 97204
Evening Concierge (Monday - Friday, 4Pm-12Am)
Recruited by Dweck Properties 8 months ago Address , Herndon
Shipboard Human Resources Director
Recruited by Crew Life at Sea 8 months ago Address , Miami
Spa Concierge Jobs
Recruited by Four Seasons 8 months ago Address , Vail $23.30 an hour
Fiber Optic Splicing Technician
Recruited by i3 Broadband 8 months ago Address , Lake In The Hills $18 - $20 an hour
Cable Technician Jobs
Recruited by Multiband Global 8 months ago Address , Sunnyvale
Cable Assembly Technician Jobs
Recruited by Pulse Forge, Inc. 8 months ago Address , Austin $22 an hour
Cable Burial Technician Jobs
Recruited by i3 Broadband 8 months ago Address , Peoria
Personal Lines Concierge Jobs
Recruited by HUB International 8 months ago Address , Yakima, 98902 $23.76 - $23.88 an hour
Concierge Jobs
Recruited by The Resort at Paws Up 8 months ago Address Greenough, MT, United States
Fiber Optic Splice Technician
Recruited by Coastal Fiber 8 months ago Address , Shrewsbury
Chief Officer (Shipboard) Jobs
Recruited by The Ritz-Carlton Yacht Collection 8 months ago Address ,
Uu Student - Cable Technician
Recruited by University of Utah 8 months ago Address , Salt Lake City, 84112 $15 an hour
Concierge Jobs
Recruited by Louis Vuitton 8 months ago Address , Glendale
Concierge Jobs
Recruited by SodexoMagic 8 months ago Address , Cambridge, 02141 $33 - $37 an hour
Rooms Concierge Jobs
Recruited by PCH Hotels & Resorts 8 months ago Address , Birmingham, 35226
Motorperson (Shipboard) Jobs
Recruited by The Ritz-Carlton Yacht Collection 8 months ago Address ,
Concierge Jobs
Recruited by Four Seasons 8 months ago Address , Vail $25.30 an hour
Concierge Data Entry Jobs
Recruited by Westgate Resorts 8 months ago Address , Orlando, 32819
Concierge Jobs
Recruited by Charter Senior Living 8 months ago Address , Columbia, 21045 $14 - $15 an hour
Concierge Jobs
Recruited by Brightview Senior Living 8 months ago Address , Orangeburg $17.75 - $20.50 an hour
Concierge Jobs
Recruited by sbe Entertainment Group 8 months ago Address , Los Angeles, 90069 $23 an hour
Cable Plant Technician Jobs
Recruited by King Technologies, Inc. 8 months ago Address Panama City, FL, United States
Cable Technician Jobs
Recruited by IT Data Solutions 8 months ago Address , Washington $40,000 - $50,000 a year
Reservations Concierge Jobs
Recruited by YELLOWSTONE CLUB 8 months ago Address , Big Sky, 59716
Frosch - Travel Concierge
Recruited by JPMorgan Chase & Co 8 months ago Address , San Diego, 92127 $25.00 - $32.45 an hour
Concierge Jobs
Recruited by The Sheridan at Birmingham 8 months ago Address , Birmingham, 48009

Personal Concierge (Shipboard) Jobs

Company

The Ritz-Carlton Yacht Collection
Address ,
Employment type CONTRACTOR
Salary
Expires 2023-10-07
Posted at 8 months ago
Job Description

Description


Always one step ahead, The Personal Concierge is among one of the first and last points of contact for guests. Expert influencers of the guest experience, anticipating the guest’s needs every time that an opportunity presents itself. Highly trained in the art of conversation and mindfully precise service, this critical Guest Services position acts as the single point of contact for guests, both in coordinating their experience and communicating the details to each of the onboard functional teams.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Lady or Gentleman for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.


Essential Duties


  • Reaches out to guests seven days prior to sailing to build a connection and enquire around expectations for the sailing. Captures the guest’s preferences at this time and provides opportunities to finalize reservations and onboard experiences. Partners with the Special Services team to coordinate the delivery of all guest experiences
  • Owner of the onboard experience for all guests within their care, proactively staying ahead of the guest’s needs through communicating ahead of time and by timely follow-up with the respective department heads. The ultimate insider, providing recommendations for onboard services including The Spa and restaurant reservations. Makes thoughtful recommendations to guests about upcoming ports of call, Shore Collection experiences and stays close to the experience follow-up and enquiry
  • Actively promotes all areas of the onboard guest experience, anticipating the needs from each particular guest and shaping recommendations based on the guest’s expectations, desired wishes and vacation goals
  • Acts as the single point of resolution for all guests in their care, encouraging guests to provide feedback around their experiences to enable immediate conflict resolution. Liaises with the onboard functional heads to provide feedback on guest issues and drives to a resolution before closing the loop with all guests on final outcomes. Reports where appropriate in the Guest Log
  • Strives to meet every guest in their care at check-in, walking onboard and offering guests the opportunity to be escorted personally to their suite. Provides suite familiarization to all guests upon arrival to the suite or ensures the Suite Attendant delivers familiarization where not possible to be provided in person

Qualifications


  • Valid Standards of Training, Certification and Watchkeeping for Seafarers (STCW) and flag certification for the duration of the contract and appropriate to position
  • Experience within luxury hotel or cruise delivering personalized luxury service and hospitality
  • Knowledge of luxury butler programs and awareness of the importance of an anticipatory service culture
  • An influencer with a natural charisma for taking the lead in guest situations and determining best needs of the guest in all situations
  • Capable of understanding the application software being utilized to support The Personal Concierge Program

  • All Yacht Ladies and Gentlemen must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.
  • While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The Lady or Gentleman must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • All Yacht Ladies and Gentlemen must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.

About The Ritz-Carlton Yacht Collection


Designed to combine the luxury lifestyle of The Ritz-Carlton® and the casual freedom of a yachting vacation, The Ritz-Carlton Yacht Collection will offer voyages on three custom-built yachts. Calling on unique and distinguished destinations alike, most voyages range from seven to ten nights, offering many overnight calls and uniquely curated experiences ashore. Each yacht will feature 149 suites, each with its own private terrace, and accommodate up to 298 guests in a relaxed, casually elegant atmosphere. As with The Ritz-Carlton® on land, each yacht will feature personalized service, elevated dining and luxury amenities. The yachts are also available for private charter.