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Company | The Resort at Paws Up |
Address | Greenough, MT, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-09-19 |
Posted at | 8 months ago |
The Resort at Paws Up is America's premier luxury ranch resort. Set on a 37,000-acre ranch, Paws Up embodies the spirit of the American West. It's a family owned and award-winning destination that truly inspires.
- Assist in the arranging and organization of guest celebration amenities that are unique and personalized.
- Check in guests in for scheduled activity to ensure an organized start to their next adventure.
- Keep up-to-date knowledge on all menu items including preparation, any allergens, and alternative preparations; Communicate food restrictions to Food & Beverage and Culinary teams.
- Collect and record travel information and schedule airport transfers with the Transportation Team.
- Enter guest information accurately entered into Resort system.
- Schedule appropriate activities, nanny services, spa appointment, dinner reservations, etc. that the guests request.
- Ensure all resort and reservation information is accurately communicated to the guest.
- Present a professional and courteous demeanor both on the phone, in person, on the Resort app and through email; Email correspondence is handled with proper grammar.
- Contact upcoming guest’s minimum forty-five days prior to arrival to clearly inform of booked package, resort and amenities.
- Ensure confidentiality of guests before and throughout their stay.
- Communicate and maintain timelines and priorities.
- Converse with the guests at a high level, being aware of their needs and fulfill special guest requests as instructed by management or the guest directly.
- Maintain a high level of attention to detail at all time.
- Prepare for the day’s activity bookings by generating Facility Reports and guest receipts.
- Responsible for selling and promoting all resort revenue generating activities and guest enrichment amenities.
- Maintain cleanliness of the Guest Experience Desk and of the Wilderness Outpost.
- Maintain up-to-date awareness of Resort information and amenities.
- Create guest itineraries to ensure maximum value in their stay, while doing your best to accommodate all requests.
- When on shift, respond to guest emails within twenty-four hours.
- Assist in delivering all guest amenities to their appropriate accommodations or locations prior to the guest arrival.
- Assist with guest service issues accurately and promptly.
- Proficient ability to multi-task and work in a fast-paced environment while remaining organized and prioritizing workload throughout the day
- Valid State Driver’s License
- Proven experience with Microsoft Office (Outlook, Word, Excel and PowerPoint) and keyboard skills
- High school diploma, GED or vocational training or job-related course work, preferred college degree
- Minimum 2 years of experience in customer service
- Has a friendly and professional manner under periods of high demands and with guest, team members, and management
- Employee Discounts on Merchandise
- Medical, Dental, Vision
- Carpool reimbursement $5-$20/Day
- 401K with match
- Referral Bonus
- Housing Assistance Available
- Complimentary Lunch Provided
- Opportunities for career development and advancement
- A great work environment in a beautiful luxury resort setting
- PTO
- Life Insurance, Long Term and Short-Term Disability
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