Fiber Optic Repair And Maintenance Supervisor

Overview and Essential Functions Overview Prince Telecom LLC is a national leader in the telecommunication industry. Our mission is to build an industry leading organization that provides the highest quality and customer service to the in-home fulfillment services sector through a professional, reliable, skilled and motivated workforce. We are currently in search of a Fiber Optic Repair and Maintenance Supervisor to join our team and help connect America. We provide paid training, a company vehicle, full benefits, and tuition assistance. What you’ll do… Oversee the routing, completion, permitting, and billing aspects of Repair and Maintenance. Supervise, coach, counsel and evaluate the coordinators and tech performance. Communicate all project issues and concerns to the immediate manager in a timely and professional manner. Ensure that employees are adhering to all safety requirements, regulations and lead or assist in weekly Safety Meetings. Listen and resolve employee issues and concerns quickly. Manage company safety program including Drive Cam. Identify, monitor, address problem areas and customer service/quality control issues and complaints. Establish workable quotes. Resolving escalated customer concerns in a timely manner and satisfaction; educate employees associated with the issue to resolve such issues without escalation. Must be able to work overnight when needed Must be able to work long hours Must know how to use excel Other duties as assigned. Qualifications Who we are looking for… High School Diploma or GED. Understands and demonstrates standard practices of Repair and Maintenance. Minimum 1 year of experience in the telecommunications industry. Satisfy pre-employment requirements (background, MVR & Driving). Supervisory experience in telecommunications is preferred. Must be able to work a very flexible schedule including nights and weekends. Must be a team player. IND1 Benefits and Company Summary What you’ll get… Company vehicle Weekly paychecks Medical, Dental, Vision and Prescription Plans Flexible Spending Accounts Short- and Long-Term Disability Supplemental Life and AD&D 401(k) Retirement Savings w/ Company Match Stock Purchase Plan Company Discounts Legal Insurance Paid Time Off and Holidays Tuition Reimbursement for select programs Who we are... Prince Telecom's commitment to deliver outstanding service that consistently exceeds customer expectations has grown the company to become one of the nation's largest fulfillment providers. With a national footprint and over 850+ employees, Prince Telecom affords its customers a single source solution with the ability to deploy a well-equipped, professionally trained and experienced workforce capable of meeting needs anywhere in the United States. Prince Telecom offers a wide range of services that includes: residential and commercial installations, digital converter deployment, high speed modem installations, home security and automation, underground and aerial construction services and special projects such as MDU construction, drop rebuilds and audits. At Prince Telecom we are proud of our installation technicians and operational support teams who meet our strict pre-employment and on-going safety and quality control criteria; we reward their outstanding performance with competitive pay, bonus programs, paid training, career development programs, safety certifications, paid time off and medical, dental, vision, life and 401(k). EEO Our Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind including, based on disability and protected veteran status. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. It is also the Company's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. Please visit the following URL to view the EEO is the Law poster and the Supplement. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) The Company also does not consider criminal convictions to be an absolute bar to employment and will consider qualified applicants with criminal histories. Applicants applying for positions in Illinois are not required to disclose arrests or sealed or expunged records of convictions.