Payment And Fraud Specialist

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Everything we do is highly customer-centric, and you have one job: make sure customers succeed.

We are seeking a highly analytical and detail-oriented Payment and Fraud Specialist to join our team. The ideal candidate will be responsible for managing payment processes and detecting fraudulent activity, ensuring the security and integrity of all financial transactions. The Payment and Fraud Specialist will also be responsible for working closely with other departments, including Customer Service and Finance, to resolve any payment or fraud-related issues.

Responsibilities:

• Utilize chat, email, and phone to update orders and resolve issues
• Review and analyze incoming orders to spot trends and prevent fraudulent order attempts
• Evaluate current processes and suggest any appropriate improvements to increase efficiency, reduce loss, and enhance the customer experience
• Communicate empathetically with cardholders to confirm order authenticity
• Work cooperatively with the Payment Support team to recognize trends and update the system accordingly
• Measure, track, and communicate data on fraudulent attempts and chargebacks on a regular basis
• Make and execute decisions regarding the validity of orders

Qualifications:

• Strong analytical and problem-solving skills, with immense attention to detail
• Experience with payment processing platforms and fraud detection tools.
• Able to balance desired business and customer outcomes
• Shipping experience (preferred but not required)
• Not afraid to take ownership of decisions and leverage data to back up those decisions
• Has strong Excel or Google Sheets experience
• A team player who wants to contribute to a thriving culture
• Excellent communication and customer service skills
• Flourish in a fast-paced and changing environment
• Prioritize and balance multiple responsibilities

About Rare Carat

In just 6 years, Rare Carat has grown to be the number one marketplace for diamonds in the United States and was called the “Secret to buying a diamond” by the New York Times.Rare Carat powers over $100m in annual sales by creating transparency in a historically opaque industry using AI and machine learning.

Launched in 2016 in Forbes as “Kayak” for diamonds, the company connects buyers with online and local retailers across the US. We have been featured in the New York Times, TechCrunch, NPR, USA Today, and CNBC. We are still a close-knit team even though we have grown to over 75 employees, and you will get to work directly with the CEO and COO. We have a flat hierarchy and are always open to learning from each other.

The marketplace is run by Wharton and Harvard Business School grads. Advisors include TrueCar’s founder, Blue Nile’s ex-CEO, Wharton’s Innovation Dean, and Richard Branson’s Venture Capital head.

Why Join Rare Carat?

Rare Carat is a fast-growing, data-driven marketplace that helps customers with the most important purchase of their life so far, their engagement ring. Marrying humans and technology to help our customers make the right decision is thrilling and rewarding.

The incredible value and experiences that we can provide to our customers, employees, vendors and stakeholders alike is our biggest differentiator.

We’re a startup that combines the power of humans and data & analytics to help bring transparency to a notoriously ambiguous industry. This challenge is also what makes it exciting! Here, you will get an opportunity to work with some of the brightest minds and a vibrant & kind community of people and help build processes as we grow.

Do you like talking to people?

Do you get excited when someone finds what they want and makes a purchase?

Do you like chatting about diamonds and jewelry?

Do you like working alongside some of the brightest and fun people?

Then this is the role for you.

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We are an online company and although we do have a phone line, please leave it open for customers. Thank you!