Payment Posting Specialist Jobs

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Position Summary

The Payment Posting Specialist reports to the Payment Posting Supervisor and is responsible for accurately and timely posting payments received daily. This individual must comply with applicable laws regarding billing standards and be able to operate in a team-oriented environment that strives to provide superior service to Teladoc Health clients.

Role And Responsibilities

• Accurately post payments from various sources and ensures that payments posted match the bank deposit details
• Meet or exceed productivity/quality standards in the completion of daily and monthly assignments
• Performs all responsibilities in accordance with Teladoc Health’s Policies and Procedures
• Reconcile check payments and update Database Reconciliation Log
• Initiate outbound calls to insurance companies to inquire about missing or unallocated payments
• Review and adjust accounts properly following our reconciliation protocols
• Research unapplied payments received and identify correct account or issue refund if payment is not for a Teladoc patient
• Balance all payments posted to the bank deposits daily
• Process and record refunds on assigned client accounts
• Prioritize work to meet established deadlines/turn-around time
• Adjust charge balances in accordance with Payer Explanation of Benefits (EOB) and payer contracts prior to posting
• Identify appropriate escalation points and work with the Supervisor of Payment Posting to resolve issues
• Reconcile electronic lockbox transactions, electronic remittances (ERA) and EFT payments
• Must meet production and quality standards
• Must meet projects and daily assignment deadlines
• Post denial transaction messages and assists with processing of appeals
• Review payer EOB’s and claim payments on a detailed line-item basis, ensuring payments, codes and adjustments are properly applied

Skill Requirements/Preferences

• Strong ethics and a high level of personal and professional integrity
• Excellent problem-solving skills focused on identifying and implementing solutions
• Next Gen and Altera experience preferred
• High School Diploma or GED.
• Ability to work in a fast-paced environment and learn quickly and adapt to process changes
• Record of accomplishment in organizing and planning with demonstrated ability to effectively manage time and achieve results in a fast-paced environment.
• Knowledgeable of Medicare, Medicaid and Private Insurance billing and documentation guidelines
• Exceptional organizational skills with a high level of attention to detail and the ability to multitask and handle competing priorities
• MS Office proficiency especially Excel

The base salary range for this position is $20.00-23.00 per hour DOE.In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2023 . Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.