Payment Operations Analyst (Paycenter- Zelle)

Description & Requirements

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At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members.Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

Do you want to be part of an up-and-coming division with opportunity for growth? PayCenter provides streamlined, secure payment capabilities for sending and receiving transactions instantly 24/7/365, enabling financial institutions of all sizes to remain at the forefront of faster payments. Do you enjoy digging into data and figuring out problems but also having a healthy balance of customer interaction?If so, this role is for you!

This role can be worked from any Jack Henry office location or remotely throughout the US. The team provides business day coverage for all continental US time zones. While schedules can be adjusted as needed, the ideal candidate will have availability for work hours beyond a typical 8-5pm timeframe.

What you’ll be responsible for:

• May perform other job duties as assigned.
• Participating in training programs to continuously improve product knowledge, service skills, and team collaboration.
• Reconciling ACH and/or settlement accounts daily.
• Retrieving and analyzing data and present reports to management for use in supporting operational and business objectives.
• Reviewing and processing daily requests to ensure all timeframes are adhered to and financial liability and risk to the company is minimized.
• Performs compliance reviews of various applications and processes.
• Providing excellent customer support for operations to all internal support teams, financial institutions, and partners.

What you’ll need to have:

• Minimum of 2 years of experience in a financial institution, payment operations, or analyst role.
• Bachelor’s degree.
• Flexibility and adaptability to work in a fast-paced, changing environment as a member of a team using problem solving skills.

What would be nice for you to have:

• Demonstrated ability to identify issues and provide solutions.
• Strong communication and customer service skills.
• Experience with Zelle and/or RTP products.
• Experience with Jack Henry products or payment applications.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being.

We demonstrate our commitment by offering outstandingbenefit programsto ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit ourCorporate Responsibilitysite to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.