Lead Payment Specialist Jobs

Grow your career with a growing organization

Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective, you’ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.

The Lead Payment Specialist is responsible for the quality and timely delivery to senior management of all compensation suspense reconciliations for all accounts within Empower Retirement. Will provide direction on escalated issues and will respond directly to internal external partners. Project manages and participates in all testing for new programming and systems enhancements related to SAP and or new products which includes creating test plans and secondary testing reviews of others work. Performs second level audits on work completed by auditors to ensure compliance with Sarbanes-Oxley and internal audits controls.

What You Will Do

• Research, make independent decisions and provide direction on the resolution of all escalated and complex problems
• Perform a second level of audit on work completed by auditors
• Act as department representative, making decisions based on audit requirements, processing capabilities and client experience, which must be executed flawlessly
• Work closely with and provide direction to other areas/departments to bring to resolution to any aged items
• Responsible for the quality and timely completion of compensation suspense reconciliations for all accounts within Empower Retirement in accordance with set deadlines
• Responsible for training of new team members ensuring they are well versed in managing workflow and adhering to all team, department, company and auditing requirements, as new products and services are introduced, takes the lead role in implementation
• Ensure all procedural documentation is updated and team members have been trained
• Ensure all required journal entries and periodic reporting is handled timely and accurately for all assigned work
• Accountable for client satisfaction with the resolution and will respond via telephone, conference call, in person meetings, as well as in writing from external partners
• Project manage and participate in complex application testing for new product rollout and system changes and enhancements to ensure delivery meets business, budgetary and end-user expectations
• Perform secondary testing and review for all high impact (monetary and reputational) processes related to SAP
• Provide in-depth reporting to senior management on account status and any audit discrepancies

What You Will Bring

• 7+ years’ experience in compensation or similar role within financial services
• Proven ability to manage multiple tasks and projects simultaneously
• Bachelor’s degree in Finance or equivalent work experience

What Will Set You Apart

• Advanced MS Office skills, specific to Excel
• Superior communication and customer service skills
• Knowledge of audit controls and Sarbanes-Oxley
• SAP experience
• Problem solver, independent thinker and strong team player

What We Offer You

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Tuition reimbursement up to $5,250/year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Business-casual environment that includes the option to wear jeans
• Paid volunteer time — 16 hours per calendar year
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities.

The salary range below shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Base Salary Range

$ 68,000.00-96,050.00

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***