Payment Operations Specialist Jobs

Please note that although all positions at Synctera are remote, candidates must be located and authorized to work in the US or Canada as a precondition of employment. Synctera does not sponsor applicants for work visas.

What We're Doing

At Synctera, we’re powering the future of FinTech. We help companies create new revenue streams and enhance their value proposition with FinTech apps and embedded banking products. With APIs, compliance support, and bank partners in one end-to-end Banking as a Service platform, Synctera is the fastest and easiest way to build, launch, and scale bank accounts, debit cards, charge cards, lending, and more.

We are looking for interesting, curious, wickedly smart people who are ready to jump in and run with our fast-growing team. If you want to have fun at work, collaborate with some of the sharpest people in the industry, grow the FinTech and Banking as a Service ecosystem, and love to win, read on!

The Payment Operations Specialist is responsible for ensuring the smooth and efficient processing of financial transactions within an organization. This role involves managing payment reconciliation processes, analyzing payment data, identifying and resolving discrepancies, and providing support to internal teams and external stakeholders. The Payment Operations Specialist works cross-collaboratively internally and externally to ensure accurate and timely payment processing and resolution of outstanding reconciliation discrepancies.

You know about payments, you have an understanding of one or more payment rail. You are agile and resilient. You like to get into transaction data to solve discrepancies and understand the flow of funds.

What You’ll Do

• Documentation: Document, document, document; ensure new asks are well understood and documented for smooth training and transition.
• Payment Reconciliation: Perform end-to-end reconciliation of payment transactions to ensure the accuracy and integrity of transaction data. Compare and match payment records from various sources, to identify discrepancies and resolve them promptly.
• Process Improvement: Continuously review and enhance payment processes and procedures to streamline operations and improve efficiency. Identify opportunities for automation, standardization, and optimization of payment workflows.
• Cross-functional Collaboration: Collaborate with internal teams, such as product, eng, I&O, and Support, to ensure seamless integration of payment operations with other business processes. Provide support and guidance to colleagues on payment-related matters.
• Bank Relationship: Work in partnership with our Banks to ensure we are in balance and queries they have regarding a payment or balance is managed end to end.
• Payment Issue Resolution: Investigate and resolve payment-related issues, including payment failures, disputes, and discrepancies whilst providing satisfactory resolutions to customers and partners.
• Problem Solver: See a problem, help create the awareness and drive the problem to resolution.

What You’ll Bring

• Strong analytical skills with the ability to analyze and interpret complex payment data.
• Excellent attention to detail and accuracy in data entry and record keeping.
• Familiarity with payment systems, platforms, and software applications.
• Bachelor's degree in finance, accounting, business administration, or a related field.
• Strong problem-solving skills and ability to work under pressure in a fast-paced environment.
• Proficiency in using spreadsheets and SQL
• Experience in payment operations, reconciliation, payment processing, or a similar role.
• Ability to prioritize tasks, manage time efficiently, and meet deadlines.
• Knowledge of payment reconciliation processes, compliance, and risk management.
• Flexibility to adapt to changing priorities and business needs.
• Effective communication and interpersonal skills to collaborate with various stakeholders.

Diversity & Inclusion

Synctera is committed to having a workforce that is reflective of the diversity within the United States and Canada. As an equal opportunity employer, we encourage applications from candidates from underrepresented communities, Indigenous persons, persons with disabilities, persons of diverse sexual orientation and gender identity, and all those who can provide different perspectives and contribute to the diversification of Synctera.

Benefits

• Employer contribution to HSA for US employees
• 100% employer paid medical, dental, and vision benefits for US and Canadian employees and dependents
• Generous paid new parent leave program
• 401(k) for US employees and RRSP for Canadian employees
• Growth potential and opportunity to have a significant impact at an early stage of our company's journey
• Working with a team of rockstars (+ a monthly happy hour with the team!)
• Mental health resources available for all employees
• Home office setup stipend
• Annual HCSA and generous extended health care coverage for Canadian employees and dependents
• Unlimited paid time off
• Stock options program for all employees

To all recruiters and recruitment agencies: Synctera does not accept unsolicited resumes. Please do not forward resumes to our jobs alias or to Synctera employees without an active vendor agreement in place. Synctera is not responsible for any fees related to unsolicited resumes.