Patient Recruitment Representative Jobs

Strong organizational and time management abilities to handle multiple tasks and prioritize effectively.

2+ years previous experience in clinical research, recruitment, or healthcare administration; or advanced healthcare degreee or certification.

Collaborate with Patient Experience team to plan and facilitate community outreach events.

Assess the eligibility of patients based on predetermined criteria and protocol requirements.

Excellent communication and interpersonal skills to engage with diverse populations and healthcare professionals at all levels.

Willingness to learn and develop problem-solving skills to address quality issues and propose solutions.

License or Certification required by statute or regulation

License or Certification required by the Department

Applicants must be currently authorized to work in the United States on a full-time basis.

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Obtain working knowledge of inclusion/exclusion criteria for each study protocol.

Overall responsibility for the timely enrollment of patients/study participants for all clinical research studies at their assigned site(s).

Conduct pre-screening interviews for potential study participants to determine potential eligibility for study participation.

Schedule patient/study participant screening and/or enrollment visits at the research site.

Provide ongoing reporting on outcomes of patient/study participant contact attempts, eligibility assessments, and scheduled screening appointments.

Build and maintain ongoing relationships with potential patients/study participants by maintaining open and professional communication.

Education assistance (tuition, student loan, certification support, dependent scholarships)

Learn More About The Benefits Offered For This Job.

Family support through fertility and family building benefits with Progyny and adoption assistance.

Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

1 year of clinical experience in a patient care setting is preferred

Obtain BLS certification within 30 days of start required

Demonstrate a sense of ownership through contributing to the improvement of the patient’s experience

Prior customer service experience required, healthcare experience strongly preferred

Someone who is drawn to a culture that values critical thinking and innovative problem solving

A caring, passionate, driven, and self-motivated individual who is willing to challenge the status quo

Someone who participates in feedback loops and encourages engagement, inclusion, and diversity at all levels

Welcome patients to the practice and perform registration functions

Strong follow through skills and ability to proactively identify and solve problems

Must have strong communication skills

Clinical research or medical experience preferred

Responsible for recruiting subjects for all enrolling studies

Communicate with potential subjects and schedule appointments for screening visits

Request medical records of potential and current research participants

2+ years prior experience as a clinical research coordinator

Successful completion of GCP certification and Certified Clinical Research Coordinator (CCRC) certification preferred.

Experience performing clinical assessments, including but not limited to obtaining vital signs, EKGs, blood draws, processing/shipping lab specimens.

Communicate effectively and professionally with coworkers, leadership, study subjects, sponsors, CROs, and vendors.

Associate degree or BS / BA in Life Sciences or related discipline.

Collects and posts patient payments into the practice management system accurately and provides patient with a receipt of payment.

Notice Of Pre-Employment Screening Requirements

Copies numerous forms daily as needed for patients, clinic staff and providers.

Creates new patients accounts and ensures all necessary documents are completed, signed and scanned into EMR.

Reviews costs of services provided. Collects co-payments and other monies owed at the time of service.

Follows all HIPAA compliance rules and regulations regarding privacy information; educates staff on daily basis; informs patients of policies upon check-in.

Knowledge of Medicaid, Medicare, and other insurance precertification procedures and requirements

Two years of related work experience

3 years work experience in clinic or administrative setting

Ability to use MS Office, Excel, Adobe, IDX, Meditech, eClinical Works, Epic

Ability to perform in a culturally diverse, patient centered, holistic atmosphere.

Ability to effectively interact with patients, as well as internal and external constituencies

Education assistance (tuition, student loan, certification support, dependent scholarships)

Family support through fertility and family building benefits with Progyny and adoption assistance.

Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

1 year of clinical experience in a patient care setting is preferred

Obtain BLS certification within 30 days of start required

Learn More About Employee Benefits

Communicating and managing bed availability by utilizing escalation protocols for bed cleaning and Management involvement.

Effectively manages acute patient transfers to Scripps and within Scripps.

Excellent communication and customer service skills.

Strong organizational and analytical skills; innovative with ability to identify and solve problems.

Previous transfer center or bed placement experience.

The Patient Logistics Rep effectively manages Patient Admissions by:

Responsible for reviewing and developing a familiarity with the protocol (i.e., study timelines, inclusion and exclusion criteria, study requirements)

Rudimentary knowledge of medical terminology

Understanding of verbal, written, and organizational skills

Assist with the recruitment plans, pre-screening and tracking of potential clinical trial candidates.

Conduct pre-screen conversations utilizing sponsor/trial specific pre-screen questionnaire to evaluate potential eligibility for a clinical trial

Responsible for developing a rapport with and providing excellent customer service to prospective patients

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

Update required patient information in practice management/chart.

Manage incoming calls and registration of patients; serve as a resource for callers.

Possess knowledge of services and products while assisting patients.

Demonstrate competence in anticipating, assessing and driving the patient experience.

Service industry administrative experience; excellent service sense

At least 1 year of business experience;

Excellent organizational and prioritization skills;

Knowledge of Microsoft Office programs; and

Attention to detail and excellent oral and written communication skills.

Competitive compensation and benefits package

Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility

Performs other duties and responsibilities as assigned.

Generous Benefits package including health insurance, dental insurance, tuition credits

The following requirements will generally not apply:

Collects money and makes daily reconciliations.

Accepts, screens, and routes telephone calls, responds to patient inquiries, and makes appointment reminder calls.

Schedules emergency appointments and coordinates other scheduling changes.

Responsible for reviewing and developing a familiarity with the protocol (i.e., study timelines, inclusion and exclusion criteria, study requirements)

Rudimentary knowledge of medical terminology

Understanding of verbal, written, and organizational skills

Assist with the recruitment plans, pre-screening and tracking of potential clinical trial candidates.

Conduct pre-screen conversations utilizing sponsor/trial specific pre-screen questionnaire to evaluate potential eligibility for a clinical trial

Responsible for developing a rapport with and providing excellent customer service to prospective patients

Education assistance (tuition, student loan, certification support, dependent scholarships)

Family support through fertility and family building benefits with Progyny and adoption assistance.

Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

1 year of clinical experience in a patient care setting is preferred

Obtain BLS certification within 30 days of start required

Learn More About Employee Benefits

Provide patient education regarding how to understand their Explanation of Benefits (EOB)

Comply with HIPAA and other compliance requirements at all times to protect patient confidentiality

1-year previous work experience as a patient services/customer service representative

Basic knowledge of health care industry terms

Strong problem-solving and critical thinking skills to research information using available resources.

Excellent written and verbal communication skills

Assess applicants’ relevant knowledge, skills, soft skills, experience, and aptitudes.

Excellent time management skills with a proven ability to meet deadlines.

Excellent verbal and written communication skills.

Excellent interpersonal skills with good negotiation tactics.

Education: Associate degree in Human Resources or related field.

Design and implement overall recruiting strategy.

Understand and is knowledgeable about Sanitas Care Model and is responsible for supporting patient flow and minimize wait times in lobby

Helps patients answer any concerns and works with Office Manager to resolve patients inquiries

Communicates observations of patients status to Manager and/or nurse-in-charge.

Shares acquired knowledge and learning.

Customer Service skills and training

1+ years of experience in the medical field.