Patient Engagement Representative Jobs

About us:

HEART. It is the driving force of our commitment to serving others with empathy, respect, and dignity. CareMax, is committed to providing the best that medicine has to offer with quality healthcare for those who need it most, our seniors. Join our team and experience it for yourself. We are Health with Heart.

You can count on us to provide you with resources and opportunities for growth, while contributing to our mission to improve lives through kindness, compassion, and better health. This is what we offer:

• 8 company paid holidays plus a floating holiday
• Starting with 18 days of Paid Time Off
• 401(k) plan with company match
• Comprehensive medical package
• Access to continual education through CareMax University

About you:

The Patient Engagement Representative is responsible for receiving and screening in-bound English and Spanish calls to determine caller’s need/s and resolve/s or re-direct/s requests/concerns if appropriate.

Qualifications And Skills

• Must be proficient in Microsoft Office, data entry, knowledge of computer applications, scanning, faxing etc.
• Previous experience in a Healthcare customer/patient service role.
• High School Diploma or equivalent.
• English and Spanish speaking preferred
• Ability to multi-task.
• Excellent organizational, inter-personal, and customer service skills.
• Ability to work in a Metrics environment and Telephone Queue Monitoring System.
• Minimum of one-year experience in a healthcare/medical office or health care Call Center required to include scheduling of medical appointments.

Essential Duties And Responsibilities

• Updates required Patient Profile fields when necessary via appropriate Enrollment Change form.
• Participate in Staff and Educational Meetings.
• Handles in a professional, courteous, and timely manner inbound and outbound calls.
• Attentively listens and screens calls to identify caller’s needs and provides guided assistance as needed, re-directs caller (if appropriate) to respective team(s)/Queue(s).
• Meets established Departmental Metrics (Qualitative and Quantitative).
• Other duties as assigned.
• Representative works within defined parameters which defines work expectations.
• Addresses callers needs which may include resolving issues and educating caller.
• Multi-tasks which include the use of multiple computer applications simultaneously.
• Representative escalates unresolved issues to respective Management team.
• Ensure respective voicemail messages are reviewed by 12:00 noon and end of day and addressed.
• Takes messages for Providers and/or respective Medical Center personnel and documents message/Callers request via Task function in Nextgen and/or e-mail.
• Assist patients by scheduling, canceling and/or confirming medical provider appointments and Transportation (if applicable).
• Scheduling of appointment must be in accordance with established Provider Scheduling rules.

Come join the CareMax family and be part of Health with Heart. Help us continue to change lives every day!

CareMax provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, disability status, genetics, citizenship status, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws

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