Partner Success Associate Jobs

About The Position

The Partner Success Associate is responsible for building and maintaining sustainable Extenteam partner relationships. This is done by listening to our clients' staffing and operational needs and aligning Extenteam growth solutions with their unique business needs to meet clients' objectives.

You would need to know the ins and outs of the day-to-day operations workflows of our clients' and how they operate and relay any requests / pain points to the upper management. Client retention and acting as an intermediary between Extenteam HR, Extenteam Staff Members and Client is integral.

This is a customer facing position, and you will be interacting with US based Property Management Companies of various sizes, from 30 units to 1000s of units and will be acting as the go to person for our clients.

In this important client-facing position, you will get the opportunity to travel to many of our clients' wonderful properties and explore their businesses first-hand and get to go to vendor events such as VRMA and other conferences across the globe.

Day To Day Responsibilities

• Work with HR and Workforce Teams to make sure clients have the needed coverage
• Minimize churn of clients and focus on creating value for them, while increasing NRR for Extenteam.
• Consult with partners on a regular basis (at least once a month) to identify staffing needs to upsell customers, as well as hear to their problems / pain-points with existing Extenteam members to update strategic plans and optimize Extenteam offerings
• Develop and manage contacts with our client company employees at various levels (Ownership, CEO, GM to entry level positions) to establish a trusted advisor / go-to person
• Act as a client advocate and go-to person and facilitate onboarding calls and onboard new clients
• Conduct workforce analysis of our clients’ to increase buy in of a remote workforce and improve the work culture

We would like to know you if you fulfill the following requirements:

• Love using a CRM ( Hubspot knowledge is a plus) – and are an organized person and would log every interaction with partners and other stake holders on our CRM
• Experience at a BPO / Staffing Company or at a Short Term Rental / Vacation Rental / Multi Family Industry, preferably working as a vendor
• You are a persuasive / professional communicator – and can read the room and adjust your personality depending on the type of person you are talking to. We serve a wide range of clients (entrepreneurs, publicly traded – VC backed companies – so the tone of the meeting may be alternating from one client to the other)
• Currently residing within the Eastern Time Zone
• Strategic and Analytical Thinking - general understanding of strategies that drive business development for partners. Ability to analyze, interpret, spot trends, and suggest action in a simplified manner.
• English (Native or bilingual)
• Love talking to customers, or people in general and help them succeed at reaching or exceeding their goals

About the Company

Extenteam is a rapidly growing staffing company, providing dedicated full time employees to US based vacation rental / short term rental / hospitality / multi-family operators.

We are the trusted outsourcer for over 100 clients in the US. We mostly provide remote workforce solutions for reservations, guest services, accounting, finance and marketing positions but the range of the positions is increasing rapidly based on our partners' needs.