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Mortgage Fulfillment Center Representative 3 (Remote)

Company

Hancock Whitney

Address , Gulfport, Ms
Employment type FULL_TIME
Salary
Expires 2023-06-17
Posted at 1 year ago
Job Description
Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. The email address used in establishing your account will be used to correspond with you throughout the application process. Please be sure and check the spam folder. You may review, modify, or update your information by visiting and logging into your account.
JOB FUNCTION / SUMMARY:
The Mortgage Fulfillment Center Representative 3 assists in the processing of Mortgage applications generated through the financial centers and online; may be responsible for most complex loans handled through the Contact Center. This position is responsible for communicating with customers and internal associates to gather the necessary information to ensure applications are complete, to inform on progress of the application, and to assist in scheduling closings.
ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Strictly adheres to agent call center performance standards, which includes call management, schedule adherence, and satisfactory customer service.
  • Meets NMLS license and individual state licensing requirements, which includes passing tests and on-going training.
  • Quotes rates.
  • Production performance standards include, but not limited to opportunities taken (Inbound calls and/or web lead submissions), conversion to application percentages, pull-through to funded unit percentages, loan application quality, and call monitoring for compliance purposes accepting, reviewing, and pre-qualifying customer loan applications.
  • Ensures loan applications are completed accurately.
  • Properly edits customer disclosures.
  • Identifies client’s needs and selecting loan product types.
SUPERVISORY RESPONSIBILITIES:
None
MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:
  • Advanced knowledge of Mortgage related state and Federal Regulations.
  • 5+ years mortgage or sales originations experience in a call center environment.
  • Excellent organizational skills and attention to detail.
  • Strong understanding of end-to-end mortgage process and products.
  • Ability to adapt to change and partner with key stakeholders to develop actionable plans.
  • High School Diploma or equivalent; NMLS license preferred.
ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:
  • Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.
  • Ability to read and interpret a document if required to perform the essential job functions.
  • Ability to operate related equipment to perform the essential job functions.
  • Ability to travel if required to perform the essential job functions.
  • Ability to work under stress and meet deadlines.
Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.