Remote Call Center Representative

Description

Remote Call Center Representative – AdventHealth Medical Group

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Career Development
• Mental Health Resources and Support
• Whole Person Wellbeing Resources
• Paid Days Off from Day One

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Shift: Monday - Friday, Day Shift

Location: Remote position (only local applicants will be considered; 100% local training and ongoing local staff meetings required)

The community you’ll be caring for:

• In existence since 1994, AdventHealth Medical Group Central FL has demonstrated consistent growth and stability in an ever-changing health care marke
• More than 800 physicians, 450+ advanced practice providers, and 2,600 clinical and support staff in over 40 specialties, provide patients with a broad range of medical and surgical services.
• AdventHealth Medical Group Central FL operates over 200 offices, providing compassionate, multidisciplinary care to more than one million patients a year.

The role you’ll contribute: Schedule patients with physicians via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information.

The value you’ll bring to the team:

• Updates computer referring physician data base.
• Works with online scheduling system and EHR.
• Verifies patient data and insurance to ensure it is updated for accurate billings.
• Transfers incoming callers to appropriate department / location when necessary.
• New patient registration (inputting demographic information, insurance information, etc.).
• Communicates in a cordial, professional manner with patients via phone.
• Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule lists

Qualifications

The expertise and experiences you’ll need to succeed:

Minimum qualifications:

• Previous customer service experience
• High School Graduate or Equivalent
• Proficient with computer programs: Email, PowerPoint, Excel, Word.

Preferred qualifications:

• Bilingual Spanish speaker
• Medical office or medical call center setting experience
• Previous call center experience preferred

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.