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(Remote For Jacksonville) Member Service Representative I/Ii - Customer Service Center

Company

Navy Federal Credit Union
Address , Jacksonville, 32246, Fl
Employment type FULL_TIME
Salary $18.50 an hour
Expires 2023-07-30
Posted at 11 months ago
Job Description

YOUR LIFE'S MISSION: POSSIBLE

**We are seeking remote employees in the Jacksonville, FL market only. To be considered, applicants must be within a 60 mile radius from Jacksonville.**
Why Choose Us?
Join a credit union with an inspiring mission - supporting the financial wellbeing of our military servicemembers and their families. We’re looking for people who are passionate about helping others and are not afraid of challenging work.
Don’t take our word for it

  • Computerworld® Best Places to Work in IT
  • FORTUNE 100 Best Companies to Work For®
  • FORTUNE® Best Workplaces for Millennials
  • Forbes® America’s Best Employers

Basic Purpose

A Day in the Life of your role - This is based in a call center environment, where Member Service Representatives answer inbound calls and assist members with general account questions through various channels including phone, chat, email, etc.
  • Connect members with applications and products to meet their financial needs (consumer/mortgage/equity loans, overdraft protection and credit card applications)
  • Assist members with service needs related to their accounts.
  • Educate current and prospective members about Navy Federal's products and
services
  • Interact tactfully and effectively in difficult situations
  • Understand and comply with federal and other regulations relating to financial
  • Identify opportunities to cross service products and increase product usage
  • Perform account transactions and adjustments.
products and services (training will be provided)
A successful teammate looks like………
  • Ability to build effective relationships through rapport, trust, diplomacy and tact
  • Basic skills maintaining composure in a high production and changing environment
  • Effective verbal and written communication skills
  • Possess research, analytical, and problem-solving skills
  • Ability to work independently and in a team environment
  • Basic skill in resolving member/customer problems
  • Possess organizational, planning and time management skills
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Basic skills navigating multiple screens and PC applications and adapting to new technologies
  • Exercise active listening skills to respond to inquiries and account requests

Meaningful Rewards for You……
  • On-site career training
  • Health and wellness perks
  • Medical, dental, vision
  • Upward mobility (eligible for internal career moves after 6 months)
  • Stability – Navy Federal is approaching 100 years in business
  • Tuition reimbursement
  • Employer sponsored pension plan
  • Paid time off
  • 401k program with highly competitive match

Additional Info
  • Corporate incentive plan eligibility (0%-18% annual bonus based on individual and organization performance levels)
  • Starting pay ranges from $18.50/hour to $22.50/hour
  • Additional compensation may be available for achieving competency and/or proficiency milestones.
  • Shift premiums available for night and weekend schedules.

Hours: Our Call Center operates 24/7: hours based on business needs.
Location: Work From Home, however you must reside within a daily, commutable distance to our Jacksonville Hub located at 11270 Saint Johns Industrial Pkwy, Jacksonville, FL 32246. Commutable distance is recommended not to exceed 60 miles. Periodic onsite events may be required.
As a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability
Disclaimer
Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.
Bank Secrecy Act
Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Employee Referrals
This position is eligible for the TalentQuest employee referral program. Please indicate the employee who referred you when applying.