Marketing Operations Analyst Jobs

Our well-known hospitality client is seeking a marketing operations support analyst who will actively contribute to the Marketing Operations team goal of continued adoption and maintenance of their work management system. In this role, you will maintain accuracy of user management and license tracking, as well as support alignment and enhancement of business processes within the system.

This contract position (6+ months) has the ability to be fully remote. Candidates must reside in the following states: DC, VA, MD, AL, AR, CO, FL, IL, NJ, NY, PA, MA, or TX. All McKinley roles include a competitive benefits package.

Responsibilities

• Content development for Microsoft Teams’ support channels and the Learning Hub
• Quality assurance and testing of new builds, enhancements, automations, and script functionality
• Promptly responding to functionality and “how to” questions and any issue reports
• Respond to requests for access to the work management system; adding users in the system and managing their access in accordance with licensing, budget, and security guidelines
• Escalating trouble tickets to the senior analyst when needed, ensuring requests have been sufficiently triaged and next tier has sufficient information
• Provide front line support to users by:
• Support the Marketing Operations team with:
• Support and enhancement request tracking
• Monthly licenses audits and ad-hoc user management reporting requests
• Building bases, automations and interfaces to support Hilton teams in accordance with Marketing and Loyalty processes and best practices.
• Updates and adjustments to system builds and enhancements

Requirements

• 1-3 years’ experience with Airtable or other work management system
• Familiarity with higher level Excel use, familiar with no/low-code automation use, and comfortable with database concepts
• Fluency with Microsoft Word, Excel, PowerPoint, and MS Teams

McKinley Marketing Partners is an Equal Opportunity Employer. All individuals are encouraged to apply, and all applicants will be considered for employment without regard to race, color, religion or belief, ethnic origin, age, sex, sexual orientation, gender identity, disability or veteran status, or any other basis protected by law. Opportunity for all is central to our mission. We strive to reaffirm our commitment to the values of diversity, equity, and inclusion. We push ourselves to new heights to embrace ongoing change and creativity. With this as our goal, we are proud to have reached individuals with diverse backgrounds who possess the talent, energy, and focus to accelerate our mission forward.