Learning Experience Designer, Afterpay

Company Description
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

About the opportunity:
Square’s Sales and Account Management Enablement team is looking for a creative learning experience designer who is passionate about our mission of economic empowerment. This role will focus on designing and developing engaging and meaningful learning experiences that drive performance improvement across a global audience. Training materials will focus on sales skills and methodology in addition to a broad range of other Square-related topics, targeting behaviors that have the greatest measurable impact on performance for the organization.
The ideal candidate has extensive experience building instructor-led training and e-learning materials for sales teams. They are innovative, driven, and lead with empathy. They are knowledgeable in business acumen, emerging instructional techniques, adult learning theories, learning outcome assessments, project management strategies, and gamification.
Key job responsibilities:

• Determine learning objectives, provide clear timelines through all phases of work, and create multiple deliverables for successful implementation
• Project manage complex initiatives in a rapidly changing environment where multiple cross-functional teams are involved
• Partner with enablement program managers to identify opportunities to increase sales skills among the sales and account management teams
• Manage the instructional design process from end to end, from research and analysis, to design and development.
• Consult with enablement partners on the best modalities and delivery methods for sales methodology and sales skills blended learning programs
• Create engaging and visually stunning learning content that drives sales effectiveness at scale
• Develop exercises, tutorials, assessments, and other methods of learning, including social or connected learning strategies
• Apply design thinking strategies to build learning solutions that close performance gaps
• Advise on key performance indicators to measure the effectiveness of learning outcomes based on business needs
• Ensure adult learning principles and a systematic instructional design process is applied to create learning content that best fits the needs of the learner (includes online, classroom, virtual instructor-led training and blended learning content)

Qualifications
Qualifications

• Ability to create and edit graphics, audio assets, and videos
• Experience with authoring tools such as Articulate 360, Vyond, Google Slides and Adobe Creative Suite
• Well-versed in sales methodologies and adult learning best practices
• Demonstrated project management skills; exceptional organizational skills, follow-through with cross-functional teams, and stakeholder management
• Exceptional written, verbal, and interpersonal communication skills
• Minimum of 2 years experience in sales enablement
• 6+ years experience designing learning programs in a business setting
• Direct experience designing and developing adult education curricula, training materials and content to include online/e-learning modules, instructor-led materials, job aids, online tutorials, multimedia products (video, graphic, audio), and other training assets
• An eye for visual design and a passion for creating engaging user experiences in alignment with accessibility best practices and standards

Additional Information
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone A: USD $114,200 - USD $139,600
Zone B: USD $106,200 - USD $129,800
Zone C: USD $97,100 - USD $118,700
Zone D: USD $85,700 - USD $104,700
To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Benefits include the following:

• Paid time off
• Paid Life insurance, AD&D. and disability benefits
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Retirement Plans including company match
• Paid parental and caregiving leave
• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources
• Healthcare coverage
• Learning and Development resources

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.