Customer Service Escalation Advocate, Afterpay
By Afterpay At Oakland, CA, United States
Manage multiple dispute cases simultaneously in an efficient and effective manner in accordance with standard operating procedures
Minimum 2 years experience in Customer Service delivery roles with specific Escalations / Complaints experience
You champion the customer experience and can quickly form relationships and establish trust, respect, competence and confidence with our customers
Experience in service delivery in an Omnichannel environment and strong digital experience (Email, messaging and social media channels)
Excellent written and verbal communication skills
Paid Life insurance, AD&D, and disability benefits
Senior Financial & Strategy Analyst - Afterpay
By Afterpay At New York, NY, United States
5+ years experience in investment banking, strategic finance or management consulting
Ability to effectively work with peers and different levels of management
Strong communication skills, detail oriented, can work in flexible environments
Bachelor's Degree in finance, economics or related business field
Experience with SQL and Snowflake
Experience with software, internet, or financial technology industry
Global Procurement Buyer - Afterpay
By Talent Table At , Remote $34.48 an hour
Experience working with various Finance and Business Systems.
Provide guidance, training, and education on the Procurement policy and process for business partners.
Focused experience on indirect procurement categories (Professional Services, Marketing, Workplace Operations, SaaS, etc).
Experience with P2P systems, Purchase Requisition Modules (OracleCloud preferred), JIRA, Salesforce, Contract Repositories, and Ticketing Systems is a plus.
Strong communications skills (written & verbal).
Minimum 4 years of indirect procurement/analyst/buyer or related experience.
Collections Agency Management, Afterpay
By Afterpay At , Reno, Nv
Demonstrated skills related to individual case/workload management
Strong time management skills utilizing a risk-based approach to prioritizing and completing daily tasks
Strong organization and time management skills
Stakeholder engagement and relationship management
Provide necessary counseling and education regarding theft cases to potential victims
Manage and handle customer complaints
Collections Agency Management, Afterpay
By Afterpay At , , Ga
Demonstrated skills related to individual case/workload management
Strong time management skills utilizing a risk-based approach to prioritizing and completing daily tasks
Provide necessary counseling and education regarding theft cases to potential victims
Manage and handle customer complaints
Reconciling accounts with finance and DCA’s
Shown expertise with financial investigations demonstrating risk-based judgment, problem-solving skills, and strong analytical ability
Collections Agency Management, Afterpay
By Cash App At Georgia, United States
Demonstrated skills related to individual case/workload management
Strong time management skills utilizing a risk-based approach to prioritizing and completing daily tasks
Provide necessary counseling and education regarding theft cases to potential victims
Manage and handle customer complaints
Reconciling accounts with finance and DCA’s
Shown expertise with financial investigations demonstrating risk-based judgment, problem-solving skills, and strong analytical ability
Decision Scientist, Disputes & Risk Partnerships - Afterpay
By Cash App At San Francisco, CA, United States
Technical skills must include SQL, Python, Tableau/Looker, and cloud environments
Exemplify a customer-focused approach, prioritizing the needs and satisfaction of customers by delivering tailored solutions and exceptional experiences
BS/BA or higher degree in finance, economics, mathematics, engineering or related field
Paid Life insurance, AD&D, and disability benefits
Leverage data-driven insights to assess and optimize business performance, while proactively identifying opportunities to enhance the performance of the merchant portfolio
Exhibit autonomy, agility in navigating ambiguity, and ability to adapt, problem-solve, and make sound decisions to effectively overcome challenges and obstacles
Senior Manager, Smb Strategy & Operations, Afterpay + Cash App
By Afterpay At San Francisco, CA, United States
8+ years of strategy and business operations experience, preferably in management consulting or a fast-moving technology company.
Distinctive problem-solving, strategic and analytical capabilities, and experience building trusted relationships with executive stakeholders
Paid Life insurance, AD&D, and disability benefits
Deep comfort operating in the ambiguity of an ever-evolving product that operates at scale globally.
Ability to work independently and drive strategic projects from ideation to execution in a highly matrixed global organization
BS/BA required; MBA or Masters degree a plus
Head Of Mid-Market Account Management (Afterpay & Cash App)
By Block At San Francisco, CA, United States
Comfortable working with analytics & tools that support business performance measurement & management.
Proven experience building and scaling within complex, global organizations
Excellent leadership skills with the ability to develop talent, motivate high-performance teams and build strong cross-functional relationships and work collaboratively
Creative storytelling abilities, able to seek out relevant, meaningful data and build business cases to inform partners on Block’s value proposition
Paid Life insurance, AD&D, and disability benefits
Healthcare coverage (Medical, Vision and Dental insurance)
Senior Decision Scientist, Disputes & Risk Partnerships - Afterpay
By Cash App At San Francisco, CA, United States
Technical skills must include SQL, Python, Tableau/Looker, and cloud environments
Exemplify a customer-focused approach, prioritizing the needs and satisfaction of customers by delivering tailored solutions and exceptional experiences
BS/BA or higher degree in finance, economics, mathematics, engineering or related field
Paid Life insurance, AD&D, and disability benefits
Leverage data-driven insights to assess and optimize business performance, while proactively identifying opportunities to enhance the performance of the merchant portfolio
Exhibit autonomy, agility in navigating ambiguity, and ability to adapt, problem-solve, and make sound decisions to effectively overcome challenges and obstacles
Finance & Strategy Manager - Afterpay Business Development
By Afterpay At San Francisco, CA, United States
Act as the primary Finance & Strategy partner to the General Manager of Afterpay Business Development
5-6+ years experience in investment banking or strategic finance
Report directly into the Finance & Strategy Lead for Afterpay’s Global SMB and Business Development functions
Experience with Analytics tools or comfort working with large datasets
Experience with software, internet, or financial technology industry
Paid Life insurance, AD&D, and disability benefits
Complaint Resolution Specialist, Afterpay
By Afterpay At Reno, NV, United States
Demonstrated experience in dispute resolution, including communication and management of complaint cases to external groups and governing bodies
Proven experience in conflict resolution and strong problem solving abilities
Tertiary qualifications and/or equivalent industry experience (BBB, CFPB, BCA) is preferred
It's important to note that this role sits within Reno, NV. This is not a remote position
Maintain strong working knowledge of the Afterpay product and support procedures
Strong verbal & written communication skills - ability to draft detailed, logical and comprehensive findings to external dispute bodies
Collections Agency Management, Afterpay
By Afterpay At San Francisco, CA, United States
Demonstrated skills related to individual case/workload management
Strong time management skills utilizing a risk-based approach to prioritizing and completing daily tasks
Strong organization and time management skills
Stakeholder engagement and relationship management
Provide necessary counseling and education regarding theft cases to potential victims
Manage and handle customer complaints
Senior Manager, Growth & Retention Strategy - Afterpay & Cash App
By Afterpay At San Francisco, CA, United States
8+ years professional work experience, preferably within a fast-paced, high-growth environment in a Sales, Strategy & Operations, or Management Consulting role
Strong organizational/project management skills with the ability to handle multiple projects simultaneously with tight deadlines
Experience in client facing roles and ability to manage external relationships
Experience leading high functioning teams to drive forward complex initiatives
Strong cross functional capabilities and ability to influence at all levels of an organization to drive for preferred outcomes
Highly analytical, adept at finding meaning and summarizing key insights from ambiguous data sets combined with superb communication skills
Gtm Operations, Senior Manager, North America Enterprise Sales | Afterpay & Cash App Pay
By Afterpay At San Francisco, CA, United States
Strong organizational/project management skills with the ability to handle multiple projects simultaneously in a fast-paced environment with tight deadlines
Superb communication and engagement abilities
Paid Life insurance, AD&D. and disability benefits
Quarterback key merchant launches, identify opportunities for improvement and develop scalable practices to ensure smooth launches across the merchant base
Work with post-sale teams to develop a partnership approach that delivers robust value for the business
Drive operational rigor across merchant launches, modeling a high functioning and collaborative culture
Senior Manager, Sales Strategy - Afterpay & Cash App
By Afterpay At San Francisco, CA, United States
8+ years professional work experience, preferably within a fast-paced, high-growth environment in a Sales, Strategy & Operations, or Management Consulting role
Strong organizational/project management skills with the ability to handle multiple projects simultaneously with tight deadlines
Experience in client facing roles and ability to manage external relationships
Experience leading high functioning teams to drive forward complex initiatives
Strong cross functional capabilities and ability to influence at all levels of an organization to drive for preferred outcomes
Highly analytical, adept at finding meaning and summarizing key insights from ambiguous data sets combined with superb communication skills
Strategic Pricing Manager - Cash App / Afterpay
By Cash App At Seattle, WA, United States
Deep understanding of finance and economics, with experience advising executives on decisions related to balancing growth and profitability
Excellent financial modeling skills using Excel/Google Sheets
Distinctive strategic problem-solving and analytical capabilities
Experience developing trusted relationships with senior stakeholders
Paid Life insurance, AD&D. and disability benefits
Set strategy: You will design comprehensive monetization strategies that span partner segments for both Cash App and Afterpay
Strategic Pricing Manager - Cash App / Afterpay
By Cash App At Chicago, IL, United States
Deep understanding of finance and economics, with experience advising executives on decisions related to balancing growth and profitability
Excellent financial modeling skills using Excel/Google Sheets
Distinctive strategic problem-solving and analytical capabilities
Experience developing trusted relationships with senior stakeholders
Paid Life insurance, AD&D. and disability benefits
Set strategy: You will design comprehensive monetization strategies that span partner segments for both Cash App and Afterpay
Strategic Pricing Manager - Cash App / Afterpay
By Cash App At New York, NY, United States
Deep understanding of finance and economics, with experience advising executives on decisions related to balancing growth and profitability
Excellent financial modeling skills using Excel/Google Sheets
Distinctive strategic problem-solving and analytical capabilities
Experience developing trusted relationships with senior stakeholders
Paid Life insurance, AD&D. and disability benefits
Set strategy: You will design comprehensive monetization strategies that span partner segments for both Cash App and Afterpay
Growth Marketing Lead, Smb, Afterpay & Cash App
By Afterpay At San Francisco, CA, United States
Drive growth per merchant post-acquisition, managing seasonal campaigns, incentives strategies and education initiatives
Previous experience working in the technology sector, ideally within a two- or three-sided marketplace
Experience leading a cross-functional pod to hit company goals
Paid Life insurance, AD&D. and disability benefits
Evolve the team to a more "full funnel" way of attracting, growing, retaining, and creating advocates out of our merchants
Inspire and ensure a proper cadence of high value experimentation and testing in our growth marketing efforts

Are you looking for a job that offers you the chance to make an impact and earn great rewards? Look no further! We are looking for a motivated individual to join our Afterpay Sales team. You will be responsible for driving sales and helping our customers get the most out of their Afterpay experience. If you have a passion for sales and customer service, this is the perfect job for you! Apply now and start making an impact today!

Overview Afterpay Sales is a role that involves selling Afterpay products and services to customers. This role requires excellent customer service skills, knowledge of Afterpay products and services, and the ability to close sales. Detailed Job Description The Afterpay Sales role involves selling Afterpay products and services to customers. This includes understanding customer needs, providing product information, and closing sales. The Afterpay Sales role requires excellent customer service skills, knowledge of Afterpay products and services, and the ability to close sales. The Afterpay Sales role also requires the ability to build relationships with customers and to provide excellent customer service. Job Skills Required
• Excellent customer service skills
• Knowledge of Afterpay products and services
• Ability to close sales
• Ability to build relationships with customers
• Ability to provide excellent customer service
Job Qualifications
• Bachelor’s degree in Business, Marketing, or a related field
• Previous sales experience
• Knowledge of Afterpay products and services
Job Knowledge
• Knowledge of Afterpay products and services
• Knowledge of customer service principles and practices
• Knowledge of sales techniques and strategies
Job Experience
• Previous sales experience
• Experience working with customers
• Experience in a customer service role
Job Responsibilities
• Sell Afterpay products and services to customers
• Understand customer needs and provide product information
• Close sales
• Build relationships with customers
• Provide excellent customer service
• Follow up with customers to ensure satisfaction