Learning Experience Specialist Jobs

Who We Are

Clutch is an award-winning, certified women-owned business that works to match organizations with resources they dream about. Clutch elevates its employees by building on their strengths and promoting work-life balance. Our team of professionals support one another to continuously become the best versions of themselves; truly living out the Clutch core values of drive, optimism, and connection.

The Details

The Learning Experience Specialist is a part of the Learning & Development team and will report to Director, Learning and Development.

Overview of Opportunity

The Learning Experience Specialist is a key member of the Learning & Development team and is instrumental in ensuring an unparalleled learning experience. The role coordinates and supports the planning and execution of training events, programs, as well as instructional activities. The Specialist manages the maintenance of learning systems and applications, tracks training completion, and generates reporting for the Learning & Development team. Additionally, the role supports team alignment with business and learner objectives by conducting needs-assessments, monitoring effectiveness of training though feedback gathering and analysis of performance results to identify areas of improvement and opportunity. The Specialist contributes to training design and enhancement, including the creation of lesson plans, training aids, and learner resources. The role also supports the delivery of training to employees and Leaders.

What You’ll Do

• Prioritize assignments to complete work in a manner that meets team and organizational needs.
• Establish and maintain cooperative working relationships with audiences across all areas and levels within Clutch as well as external organizations to gather relevant information, requirements, feedback, and insights to support delivery excellence.
• Prepare the environment/materials and co-facilitate the delivery of online or classroom training presentations, demonstrations, workshops, training sessions and events.
• Support development, validation, and ongoing updates/maintenance of training content, lesson plans, manuals, presentations, resources, and supportive learning tools to ensure an excellent learner/employee experience.
• Focus on unparalleled client experience that influences all actions and decisions.
• Set individual priorities which accurately reflect the relative importance of responsibilities.
• Lead coordination and planning efforts for the Learning & Development Team, inclusive of ensuring stakeholder engagement to clearly define necessary business outcomes and learning objectives.
• Manage learning systems, applications, workspaces, and reporting.
• Performs other related duties as assigned.
• Analyze information, problems, situations, practices, and procedures to identify patterns, tendencies, and relationships resulting in the formulation of logical, objective, and measurable opportunities for Learning & Development team.

About You (Requirements)

• Familiarity with adult learning concepts.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Adept with a variety of multimedia training platforms and methods.
• Minimum three years of recent relevant experience.
• Perform effectively in environments with frequent and fluctuating workload changes, competing demands, and frequent interruptions and/or distractions.
• Work as part of a team or collaborate with colleagues from different departments to achieve a common goal or to gain better understanding of client needs.
• Proficient with Microsoft Office Suite or related software.
• Ability to evaluate and research training options and alternatives.
• Strong presentation skills and training ability.
• Familiarity with the design and implementation of effective training and development programs.
• Comfortable learning from a variety of formal and informal educational environments and methods.
• Excellent verbal and written communication skills.

Extras we love!

• Bachelor’s degree in Education, Communications, Business, Human Resources, Psychology, or related field preferred.
• Certified Professional in Coaching and/or training is highly desirable.

Physical Requirements

• May occasionally bend, squat, and need to lift to 20 pounds.
• Predominantly operates in an office environment in a stationary position.
• Ability to operate standard office equipment such as computer, calculator, keyboard, mouse, and phone.

Why Us?

• We drive everything we do with a “humans first” approach.
• We believe in an optimistic, positive culture that connects good people with good work.
• We offer benefits packages which may include Health, Dental, Vision, Wellness, EAP, Gym membership and Life Insurance along with a 401(k) option.
• We work hard and play hard by providing generous time-off policies and fun team building activities.
• We provide continuous growth and development opportunities.
• Meaningful work in a positive culture.
• We support work-life balance by providing a remote work option.

Compensation

$34.00 - $41.00 per hour

Our Commitment

Inclusion and diversity are fundamental to our culture and core values. We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Clutch has the responsibility to create and sustain an inclusive environment.

Equal Employment Opportunity Statement

Clutch is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, pregnancy, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Clutch is committed to providing veteran employment opportunities to our servicemembers.

Accommodation Statement

Clutch is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Clutch and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Clutch and have accommodation needs for a disability or religious observance, please send us an email or speak with your recruiter.

Other Employment Disclaimers

Employment with Clutch is for no specified period of time. Employment with Clutch is “at-will,” meaning that either the employee or the company may terminate employment at any time and for any reason, with or without cause. Although job duties, title, compensation, and benefits, as well as Clutch’s personnel policies and procedures, may change from time to time, nothing in this disclaimer or any policy of Clutch shall be interpreted to conflict with or to eliminate or modify in any way, the at-will employment status of Clutch employees.

Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. Clutch retains the right to change or assign other duties to this position.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.