Learning & Development Program Manager

As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further.

With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.

Remote-first

Since March 2020, our Zoomers have worked remotely and reported an overall better work-life balance with more time for family and personal wellness.

At the end of 2021, LegalZoom made the official commitment to being a remote-first company. Remote-first means that there is no expectation that Zoomers come into an office for a fixed number of days outside of those employees identified as essential onsite workers. While we remain a remote-first culture, our local offices have evolved as collaboration spaces for Zoomers to meet and engage in person.

This position will be SF Bay Area, LA Metro, or Austin Metro office location

Overview

• Design and develop engaging and interactive live, virtual, and on-demand training sessions for employees across the organization using adult learning theory best practices.
• Develop and maintain instructional design best practices for in-person, virtual, and on-demand formats
• Facilitate interactive workshops, delivering an exceptional learning experience for participants
• Partner with Talent Management coordinator and provide guidance and support to ensure an exceptional onboarding experience for new hires
• Design and create innovative live and asynchronous learning experiences, including course materials such as slides, toolkits, facilitator notes and assessments, into synchronous and asynchronous SCORM modules using Articulate Storyline and Rise.

• Collaborate with department leaders to assess learning needs and develop tailored learning solutions
• Serve as an internal consultant for learning initiatives within various corporate functions
• Partner with People Operations colleagues, subject matter experts, and other stakeholders to ensure learning programs align with organizational objectives and values
• Create and conduct assessments to identify learning needs, assess learner engagement, and measure achievement of learning objectives.
• Lead a cross-functional learning council of training colleagues and LMS administrators to develop standards, provide governance, and facilitate collaboration and best practice sharing.

• Manage and administer the organization's LinkedIn Learning platform
• Support the search for a new Learning Management System for LegalZoom.
• Understand, deploy and optimize Learning Management System features.
• Curate relevant learning content for employees and monitor/report on usage
• Work closely with stakeholders to identify learning needs and recommend appropriate resources.
• Partner with the LMS administrator and HR Technology partners to optimize capabilities

• Minimum of 6 years of experience in Learning and Development

• Bachelor's degree (or equivalent work experience) required
• 2 years of experience in program management with a focus on developing and scaling learning and development programs
• Proficiency in instructional design for in-person, virtual, and on-demand formats
• Proficiency in learning management systems (LMS), e-learning technologies, and course development tools such as Articulate Rise and Storyline
• Ability to collaborate, navigate ambiguity, adapt to change, and balance multiple priorities in a fast-paced environment
• Fluency in Google Workspace, LinkedIn Learning, and Articulate preferred
• Excellent virtual and in-person workshop delivery/facilitation skills
• Experience in the technology industry strongly preferred
• Strong consulting, customer service, and project management skills
• Ability to perform basic data analysis using Google Sheets