Global Learning Program Manager

Job Title: Learning Program Manager, Teams

Location: Fully Remote (open to fully remote candidates, but should work PST hours)

Duration: 12 Months

Pay Rate: $ 94.35/hour

Summary

• The Retail Engagement and Marketing team is looking for an exceptional individual to join our team. You’ll create and manage a portfolio of learning programs that inform, involve, and inspire our Retail field teams to deliver excellent experiences for our teams and customers, and results. The ideal candidate is someone who has a passion for building strategies, connecting with people, telling stories, and driving impact.
• As the Program Manager for learning strategy and experiences for teams, you are responsible for bringing the best of the industry, Clients and Retail together to drive strategies, build capabilities, and create the conditions that build knowledge, elevate skills, drive motivation, and deliver impact.

Key Qualifications

• You enjoy a fast-paced environment that is constantly evolving, and have an ability to remain calm under pressure and tight deadlines
• Your written and verbal communication skills are exceptional
• 5+ years in program management, marketing, training, education, and/or internal engagement
• You are collaborative, enjoy open dialogue with debate, and can navigate a large cross-functional organization, balancing stakeholders and priorities
• You have a proven track record of handling complex/multi-faceted global projects
• You act with integrity, are trusted and comfortable in tough situations, are and are a role model and advocate for our values
• You are a clear thinker, a proven self-starter, and can initiate, prioritize and drive projects from concept to development, execution, and measurement

Description

• Drives Impact. Strive for excellence, setting and managing to learner and business success metrics to ensure program initiatives meet objectives. Generate insights to make quality and timely decisions.
• Strategic thinker. Solve complex learning environment, capability, and content problems.
• Use clear thinking to chase opportunities by identifying trends and creating modern strategies.
• Connector. Build networks, manage stakeholders, and stitch cross-functional teams including Creative, Operations, Platforms, Store Strategy, People, Finance, Marketing, and more to define the learning program portfolio.
• Storyteller. Communicate clearly, openly, and effectively, distilling complex ideas into simple and compelling narratives to engage and influence senior leaders.
• Manages complexity. Lead portfolios of learning programs and individual projects end-to-end. Apply project management techniques with strong attention to detail, removing barriers, adapting to current conditions, and escalating risks.
• Audience-centric. Connect with field teams to see the world through their eyes and understand learner needs, identify challenges, learn from local efforts, and test solutions.
• Learning mindset. Build an always-on learning culture for Retail field teams that encourages curiosity, mastery, confidence, and growth.

Education & Experience

• BA/BS in Marketing, Education, Communications, Arts, Business, or another related field.

Hard Skills

• Team Player
• Soft skills:
• Stakeholder Management
• Performance indictors: meeting the deliverables, implementing feedback, quality of work, etc.
• Great written and verbal communication skills
• Attention to Skills
• Time Management Experience
• Program Management Experience
• Collaboration
• Project Management (Execution)
• Change Management
• Strategy Management
• Organization Skills