Learning & Development Program Manager

Description
About LegalZoom
We're here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.
As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further.
With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.
Remote-first
Since March 2020, our Zoomers have worked remotely and reported an overall better work-life balance with more time for family and personal wellness.
At the end of 2021, LegalZoom made the official commitment to being a remote-first company. Remote-first means that there is no expectation that Zoomers come into an office for a fixed number of days outside of those employees identified as essential onsite workers. While we remain a remote-first culture, our local offices have evolved as collaboration spaces for Zoomers to meet and engage in person.
This position will be SF Bay Area, LA Metro, or Austin Metro office location
Overview
We are seeking a talented Learning and Development Program Manager to join our People & Places team, focused on design, development, and facilitation of innovative and interactive learning programs and events (both live and on-demand); providing learning consultation and solutions for internal client groups; and managing and leveraging learning management systems, technologies, and tools. People are the driving force of success at LegalZoom, and we are building a team that drives growth and shapes our culture. If you are passionate about learning and development, skilled in designing and delivering meaningful learning experiences, we would love to speak with you.
You will
Instructional Design, Development And Facilitation

• Develop and maintain instructional design best practices for in-person, virtual, and on-demand formats
• Design and develop engaging and interactive live, virtual, and on-demand training sessions for employees across the organization using adult learning theory best practices.
• Facilitate interactive workshops, delivering an exceptional learning experience for participants
• Design and create innovative live and asynchronous learning experiences, including course materials such as slides, toolkits, facilitator notes and assessments, into synchronous and asynchronous SCORM modules using Articulate Storyline and Rise.
• Partner with Talent Management coordinator and provide guidance and support to ensure an exceptional onboarding experience for new hires

Learning Consulting And Solutions

• Lead a cross-functional learning council of training colleagues and LMS administrators to develop standards, provide governance, and facilitate collaboration and best practice sharing.
• Collaborate with department leaders to assess learning needs and develop tailored learning solutions
• Partner with People Operations colleagues, subject matter experts, and other stakeholders to ensure learning programs align with organizational objectives and values
• Create and conduct assessments to identify learning needs, assess learner engagement, and measure achievement of learning objectives.
• Serve as an internal consultant for learning initiatives within various corporate functions

Learning Technology And Tools

• Support the search for a new Learning Management System for LegalZoom.
• Partner with the LMS administrator and HR Technology partners to optimize capabilities
• Curate relevant learning content for employees and monitor/report on usage
• Manage and administer the organization's LinkedIn Learning platform
• Work closely with stakeholders to identify learning needs and recommend appropriate resources.
• Understand, deploy and optimize Learning Management System features.

You have

• Experience in the technology industry strongly preferred
• Bachelor's degree (or equivalent work experience) required
• Proficiency in instructional design for in-person, virtual, and on-demand formats
• 2 years of experience in program management with a focus on developing and scaling learning and development programs
• Proficiency in learning management systems (LMS), e-learning technologies, and course development tools such as Articulate Rise and Storyline
• Minimum of 6 years of experience in Learning and Development
• Ability to perform basic data analysis using Google Sheets
• Excellent virtual and in-person workshop delivery/facilitation skills
• Fluency in Google Workspace, LinkedIn Learning, and Articulate preferred
• Ability to collaborate, navigate ambiguity, adapt to change, and balance multiple priorities in a fast-paced environment
• Strong consulting, customer service, and project management skills
• Remote Employees should confirm that the internet service available has adequate bandwidth to support all work processes.

LegalZoom is a remote-first company and the national range for this role is $72,500 to $101,200. Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.

• Medical, Dental, Vision Insurance
• Paid Time Off
• 401k, With Matching Contributions
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Short-Term/Long-Term Disability Insurance
• Plus other wellness benefits to include:

○ Fertility
○ Mental Health
○ One Medical
○ Fringe lifestyle benefits up to $250
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.