Senior Technical Program Manager

Join a leading fintech company that’s democratizing finance for all.
Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
As we continue to build...
We’re seeking curious thinkers looking to co-author the next chapters of our story. Joining now means helping shape our vision, structures and systems; playing a key-role as we launch into our ambitious future.
Join a leading fintech company that’s democratizing finance for all.
Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
We Are Proud Of The Competitive Products And Company Culture We Continue To Build And Have Been Recognized As
Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work.

• Fortune Best Workplaces in Financial Services & Insurance™ 2021 and Fortune Best Workplaces for Millennials™ 2021
• Glassdoor Best Places to Work 2020
• TIME100 Most Influential Companies 2021

We’re growing and looking for...
We continue to hire Robinhoodies at a rapid pace to drive this journey, and with that growth comes necessary change. We’re seeking culture builders and curious thinkers looking to co-author the next chapters of our story. We’re in build mode, majorly expanding our team while also growing up as a company. Joining now means helping shape our structures and systems, then taking part as we launch into our ambitious future.
Check out life at Robinhood on The Muse!
About The Team
As part of Robinhood’s transformation into becoming a more operationally mature organization, it requires that we continually invest in creating resilient processes and tools at enterprise scale; To achieve this we need a Senior Technical Program Manager who can oversee and manage programs related to enterprise management applications for project visibility, knowledge management, planning, eng/product roadmaps, solutions architecture and delivery, and process improvement/automation for large-scale projects; Additionally, you will lead the planning and delivery of new products, features, important maintenance, and the deprecation of systems that are no longer needed across engineering.
Overall, the role of this Senior TPM at Robinhood is critical in helping the organization identify and manage mechanisms for issue tracking, project management, dependency management, quarterly planning, eng/product roadmaps, eng capacity models, and process automation; This role will enable the organization to standardize and streamline processes across TPM, Quality Engineering, and Engineering Operations.
Your Day-to-day Will Involve

• Manage post-launch support plans and running retrospectives/postmortems
• Help plan for the unexpected, making sure that upstream and downstream systems are not broken by changes related to the efforts you manage
• Evaluate existing technical programs processes and determine what good looks like– what stays, what goes, what should we do instead?
• Provide technical transparency through concise summaries for the programs you own to audiences at all organizational levels
• Review and advise on architecture decisions
• Ship products on a live, large-scale system while managing upstream and downstream dependencies
• Develop clear, responsive, JIRA-based reporting of department resource allocation, velocity, and other execution health metrics across all of engineering
• Increase the productivity and effectiveness of teams by applying project management best practices
• Foster a constructive dialogue, harmonize discordant views, and build agreement
• Partner with Engineering and Product to lead the planning and delivery of new products, features, important maintenance, and the deprecation of systems that are no longer needed
• Look for opportunities to incorporate needed system quality improvements into project plans
• Plan to make sure projects do not wear out individuals and system maintainability is not compromised
• Use your technical understanding to identify risks and dependencies
• Unlock information and insights to help teams work smarter

About You

• Experience working with JIRA as an admin or power user
• Experience with high-traffic consumer-facing applications
• 5+ years of experience as a technical program manager, engineering lead, or equivalent
• An understanding of the architecture of the systems you work with (e.g., workflows, APIs, runtime characteristics, design limitations, and maintenance requirements)
• Prior experience standing up scaled processes from the ground up and iterating on existing software development process in an enterprise environment

Bonus Points

• PMP, PgMP, AWS certification, or equivalent

The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan and Robinhood’s equity plan.
US Zone 1: $166000 - $195000
US Zone 2: $146000 - $172000
US Zone 3: $129000 - $152000
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. You can view comp zones for our US office locations in the table below. For other locations not listed, compensation can be discussed with your recruiter during the interview process.
Office locations (by comp zone)
US Zone 1: Menlo Park, NYC, Seattle, Washington DC
US Zone 2: Denver, Westlake (Dallas), Chicago
US Zone 3: Lake Mary
We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit Robinhood - US Applicant Privacy Policy. If you are an applicant located in the UK or EEA, please visit the Robinhood UK/EEA Applicant Privacy Policy.