Product Design Program Manager, Trust

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.

At Cash App, Design Program Managers (DPMs) enable teams to thrive with operational excellence. DPMs manage people, programs, and processes to amplify the impact and effectiveness of the product design org to build quality products for our customers.

In this role, you will be responsible for driving forward the Trust team, which includes product verticals across our Health, Support, and Global teams.

We are looking for a US-based, west coast, senior-level DPM to focus on building frameworks to ensure the design team (content design, research, product design) is integrated and effective across multiple products. Reporting to the Head of Design Operations, this role will drive impact for the design team by implementing strong processes to support the day-to-day strategic operations of the Trust design team. You are the glue between several important teams, as you partner closely with design leadership and cross-functional teams to build new solutions.

You will:

• Partner closely with Trust leadership to track complex program priorities and manage dependencies end-to-end
• Facilitate and drive progress of the design work while working with a global distributed team; design rituals to promote cross-functional collaboration with other teams and help drive stakeholder management
• Drive clarity and transparency; design and build operating model for the Trust design team (product design, research, content design); implementing and owning team ceremonies from various altitudes
• Develop and maintain strong relationships with your primary stakeholders; proactively assess and de-escalate risks; work closely with design team to problem solve
• Manage team resources and design onboarding; collaborate with Head of Design Ops to build/share working frameworks to drive larger org-wide adoption

Qualifications

• You live in California, Oregon, Washington, or Nevada
• Ability to self-direct and take initiative on multiple work streams; not afraid to get hands dirty, dive right into the work, set expectations, know what’s “enough process,” and work through ambiguity to bring calm and order
• 8+ years experience in design program management/design operations; building consumer facing products with design, product, and engineering teams
• Deep understanding of the product design development process; experience working directly with ICs / managers and driving work forward backed by data
• Effective, clear, and proactive communicator that can influence strong team culture and a global design community; experience working with global distributed teams
• Experience working with design, prototyping, and project management tools (Figma, Jira, Notion, G Suite, etc.)

*Note, this is not a technical/brand/marketing program management or product manager role*

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $184,100 - USD $225,000

Zone B: USD $174,900 - USD $213,700

Zone C: USD $165,700 - USD $202,500

Zone D: USD $156,400 - USD $191,200

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Full-time employee benefits include the following:

• Paid parental and caregiving leave
• Paid Life insurance, AD&D, and disability benefits
• Learning and Development resources
• Retirement Plans including company match
• Employee Stock Purchase Program
• Additional Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.