Academic & Research It Support Engineer (Hybrid)

Provide unit level research IT design, integration, implementation, modification, and support, typically in an academic or research unit as an entry-level subject matter expert regarding delivery of IT services in support of research and instruction. This individual will focus on maximizing the delivery of high-value consultative services to faculty and their research groups. This position will interact on a consistent basis with: Faculty, staff, students, and postdocs. This position typically will advise and counsel: Faculty, staff, students, postdocs, and unit management. This position will supervise: N/A

Job Duty 1

Consult with end-users primarily from research groups or instructional labs and analyze needs and requirements.

Job Duty 2

Design, develop, test and implement technical solutions and IT system specifications for end-users.

Job Duty 3

Perform routine system administration tasks for multiple endpoints and servers, including operating system installation and upgrade, patching and deployment of complex engineering or scientific based applications.

Job Duty 4

Implement recommended security policies and controls and provide assistance with backup operations for end-users.

Job Duty 5

Diagnose and resolve complex technical problems involving both hardware (endpoints, servers or other cyber-physical based systems), software and other computational and data resources.

Job Duty 6

Perform maintenance on desktop hardware and software and maintain documentation and inventory.

Job Duty 7

Develop moderately complex scripts or programs to automate monitoring and deployment activities.

Job Duty 8

Provide assistance with acquisition process of hardware and software.

Job Duty 9

Provide general end-user assistance and participate in development of standard operating procedures.

Job Duty 10

Perform other duties as assigned

Educational Requirements

Bachelor's Degree or an equivalent combination of education and experience

Required Experience

Two to four years of job related experience

Skills

This job requires a working knowledge and skill in the installation and maintenance of information technology hardware and software at all layers; requires a solid understanding of industry practices and campus policies and procedures; excellent skills in problem solving, decision making, customer service, system documentation and communications; good understanding of how to properly secure research workload along with NIST 800-171 I DFARS 7012 compliance issues.

Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests.

Salary range: $68,000. - $78,000.

Location: Hybrid (Atlanta, GA)

Job grade: I4

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening