It Apprentice (Helpdesk) Jobs

**Must be a City of Miramar Resident**

ESSENTIAL JOB FUNCTIONS:

• Interacts and communicates daily with the immediate supervisor, manager, and City personnel.
• Answer Helpdesk phone inquiries and provide excellent customer service.
• Identify and escalate situations requiring urgent attention
• Analyze, install, configure, test, and maintain operating systems, application software, and system management tools.
• Install and configure new IT equipment such as laptops, desktops, and printers
• Resolve tickets in a timely and professional manner and escalates incidents to the next level as required.
• Provide end-user technical support and technical directions as required.
• Perform maintenance and systems changes to ensure optimal performance, improving efficiencies, performance, and reliability.
• Performs additional related duties as assigned and/or required.

MINIMUM REQUIREMENTS TO PERFORM WORK:

• Two (2) letters of recommendation; ONE (1) letter of moral character and one (1) letter from reference that supports the candidate’s ability to perform duties of the program
• Must be able to pass a drug test
• Currently enrolled in a technical program and/or pursuing a certificate or degree in Information Technology or related fields.
• Must be a City of Miramar resident
• Candidates must be between the ages of 18-26
• Physically able to perform trade
• Ability to commit to a two-year work contract
• Must be able to work the required 20 hours per week
• Must have the ability to read, write, and perform basic mathematical functions
• High school diploma or GED
• Acceptable drug test results, background check, and fit for duty evaluation upon job offer
• Transportation to attend classes and work assignments

• None

This position does not provide City Benefits