Network Technician 1, Xoc Jobs

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Offers critical issue support from the XOC HFC Desk, Regional Engineering, Headends and other work partners across Central Division. XOC Network Technicians monitor Comcast's network infrastructure by using various surveillance equipment, reported information, and tools to identify and resolve impacts of an event. Provides 7-days-a-week, 24-hours-a-day, 365-days-a-year operational support for all assigned areas. Works with moderate supervision/mentorship. Is accountable for individual results and impact on team.

This position may work overnight.

Core Responsibilities

• Brings up to appropriate fix agency as vital when pre-defined meantime to repair metrics are in jeopardy of not meeting PUC and FCC requirements.
• Other duties and responsibilities as assigned.
• Acts as the first point of escalation from the HFC Desk.
• Provides remote assistance of hardware replacements.
• Provides surveillance for the network from the hub to the backbone.
• Calls out outage events and/or impairments to appropriate individuals and organizations, when not resolved in the prescribed amount of time.
• Coordinates and performs all scheduled maintenance activities.
• Assists in providing upward reporting for Utilization and Capacity constraints.
• Enters data into trouble ticketing system to detail problems including diagnostic results and multiple product correlation as well as critical issue and repair performance information.
• Assists in postmortem analysis, capacity, and utilization review of the VOD platform and the HSI platform.
• Isolates Video, High-Speed Internet and Telephony problems by correlating information from network surveillance equipment, diagnostic tools and reported information to accurately direct and fix organizations also personnel to most likely source of problem.
• Reviews and uses monitoring tools and reporting systems to trend utilization issues and capacity problems.
• Initiates and hosts conference bridges where needed: for critical issues, set up conference call with all appropriate department representatives, see issue through to resolution, document as needed.
• Tracks scheduled network maintenance activities in applicable tools analyzing the duration and potential impact to customers and ensuring they are consistent with approved times for these activities.
• Facilitates training of lower grade technicians to better understand Telnet and Command Line Interface commands into the CMTS's, Routers, Switches etc.
• Is the point of contact for the customer concern from HFC Desk Technicians of any issues related to the Converged Regional Area Network (CRAN).
• Regular, consistent and punctual attendance. Must work nights and weekends, as vital.
• Writes and drives action items for post-mortems on network events to ensure follow-up for all break/fix.
• Acts as local liaison to identify, correlate, communicate and verify customer impact for nationally managed care team events.
• Reviews and tracks scheduled maintenance (e.g. planned outages) using defined procedures so that each affected area receives notice as the need arises.

What You Can Expect:

• An encouraging and casual work environment with chances to showcase your skills.
• Training, support, and mentoring to expand and evolve your expertise.
• For more information into our culture, check out:https://jobs.comcast.com/meet-comcast/our-culture
• A culture of innovation and continuous learning.

About Our Perks & Benefits:

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.

Here's a look at some of the perks and benefits we make available to our employees:

• Free tickets to Universal theme parks!
• Xfinity Services - We offer all employees in serviceable areas discounted digital TV and internet.
• 401(k) Savings Plan.
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Medical & Dental start day 1.

Learn more athttps://jobs.comcast.com/life-at-comcast/benefits

Employees at all levels are encouraged to:

• Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors, and our communities.
• Understand our Operating Principles; make them the guidelines for how your job is done.
• Know your stuff - be hardworking learners, users and advocates of our groundbreaking technology, products, and services, especially our digital tools and experiences.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles and helping us elevate opportunities to do better for our customers.
• We win as a team! - Make big things happen by working together and being open to new insights. Get results and growth.
• Lead the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as comprehensive of all duties, responsibilities, and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

High School Diploma / GED

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.