Admin Assistant 1 Jobs

This Job Announcement is to fill one Admin Assistant 1 position in the Compliance (Central Collection) Division and is open the PUBLIC.

About DOR

The Department of Revenue is the principal tax collection agency for the State of Georgia. We administer tax laws and enforce laws and regulations concerning alcohol and tobacco products in the state. Our mission is to administer the tax laws of the State of Georgia fairly and efficiently in order to promote public confidence and compliance, while providing excellent customer service.

If you would like to help us build on our vision of maintaining a highly motivated and well-trained workforce who proudly serves the Georgia residents and business owners, this is your chance to shine!

Benefits We Offer

• 13 paid State holidays
• Annual & Sick Leave Accrual
• Medical, Dental, & Vision Coverage

About Admin Assistant 1
As an Admin Assistant 1, you will work under direct supervision and perform a wide range of administrative duties for assigned functions or program areas.

Position Duties

In the Central Collection Section, an Admin Assistant 1 is responsible for performing a broad range of administrative duties that support the goals established by the Compliance Division and are expected to encourage team unity, communicate respectfully with peers/leadership, and effectively manage their assignments.

Job responsibilities include, but are not limited to:

Administrative Support/Contact with the General Public

• Contact the general public (taxpayers, county representatives, tax professionals, attorneys, etc.) regarding application statuses or basic tax lien matters
• Post payments received to DOR’s Integrated Tax System
• Complete small administrative projects
• Sort, organize, and forward mail to appropriate department and/or person

Bankruptcy Case Maintenance

• Review bankruptcy mail and makes appropriate updates to basic case information

Review of Internal Applications

• Process installment payment agreement applications for taxpayers requesting a monthly installment plan. This includes reviewing taxpayer accounts to verify they are in compliance prior to creating a payment plan.
• Review and entry of Offer in Compromise cases
• Reviews application details to verify completeness and request additional documentation or information when necessary.

Tax Lien Maintenance

• Identify and locate correct taxpayer registration information to assist with the issuance of tax liens.

Entry Qualifications

Associate's degree from an accredited college or university OR Two years of related experience,

Essential Criteria:

• Teamwork and Cooperation: Demonstrated ability to promote and work in a team atmosphere, be inclusive of all team members, and work well with co-workers & leadership

• Customer Service: Experience providing helpful, courteous and knowledgeable service to internal and externals customers, either by phone or letter

• Results Orientation: Experience meeting deadlines and achieving performance goals, while focused on efficient & effective problem resolution

• Communication Skills: Expresses oneself clearly and effectively when speaking and/or writing to individuals or groups; listens attentively; ensures that information is understood by all parties.

• Adaptability: Responds to changing circumstances by being innovative and altering behavior to better fit different situations; consistently exhibits optimism and energy; learns new skills, performs work in different ways; successfully works with new colleagues; professionally deals with personal discomfort in a changing work environment; willing to be flexible; remains calm in stressful situations.

Preferred Criteria:

• Experience using DOR’s Integrated Tax System

Status & Pay Grade: Unclassified – F
Hiring Range: $27,519.63 - $34,270
Location: Department of Revenue Headquarters 1800 Century Center Blvd., Atlanta GA, 30345

This is a hybrid position. The Admin Assistant 1 position will operate out of the assigned office and have the ability to telework; however, a valid Georgia driver's license is required, as this position may be required to travel at least 25% of the time.

State Personnel Board Rules for current State Employees
478-1-.12 Salary
478-1-.15 Changes to Employment Status

Important:

All selected applicants for Department of Revenue positions are subject to a State of Georgia tax records check and a criminal background investigation before final approval to begin work. Additional background processes may be in place for some positions, such as law enforcement. In addition, the highest level of education indicated on your Team Georgia Careers Profile will be verified.

If you need an accommodation due to disability for any part of the employment process, please contact Human Resources Office at (404) 417-2154.

Due to the large volume of applications received by this office, only applicants selected for interview will be notified for final applicant selection. Human Resources maintains the discretion to close the job announcement prior to the closing date if a significant number of applications are received.

Equal Opportunity Employer:
The Department of Revenue is an Equal Opportunity Employer and does not discriminate on the basis of color, race, national origin, age, sex, religion, or disability. This policy statement applies to all terms and conditions of employment, including, but not limited to hiring, placement, promotion, transfer, demotion, compensation, training, and termination.