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Company | LightEdge Solutions |
Address | Austin, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Transportation, Logistics, Supply Chain and Storage |
Expires | 2023-06-12 |
Posted at | 11 months ago |
LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
- Install hardware upgrades into existing equipment
- Proactively triage, monitor, troubleshoot, resolve, and report alerts to customers and internal staff
- Accurately and professionally document all communication with customers
- Engage with customers on the phone, in person, and through the customer portal to resolve technical issues
- Expand and maintain technical knowledge needed to support rapidly changing technical needs of customers
- Perform other duties as assigned
- Provide basic support and education to customers on LightEdge’s products and services
- Manage physical security of the data center by authentication of guests and visitors
- Monitor and troubleshoot backup reports to ensure consistent delivery of service
- Excellent written and verbal communication skills
- Basic knowledge and understanding of virtualization technologies
- Possess the ability to comprehend and execute documented escalation procedures
- At least 1 year in a technical support or customer service position
- Basic knowledge and understanding of computer networking
- Experience working with Windows and/or Linux server Operating Systems
- Must have excellent problem solving skills and the ability to prioritize
- Experience fabricating and running network cables
- Basic knowledge of computer hardware (server hardware a plus)
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