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Company | Epicor |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting,Software Development,Technology, Information and Internet |
Expires | 2023-08-04 |
Posted at | 9 months ago |
Description & Requirements
- Support operating systems and related software; and Epicor proprietary software as needed.
- Utilize corporate ticketing system to document and track incidents, requests, user interactions, and detailed hardware/software asset management.
- Communicate and multi-task across departments and technologies, while maintaining an appropriate level of professionalism and aligned goals.
- Perform analysis, diagnosis, and resolution of complex computer problems, and provide best-in-class customer support for end-users.
- Recommend and implement corrective solutions for end-users in person, and remote support for off-site users as needed.
- Creates technical documentation for internal team and external users.
- Assist in evaluations of hardware or software when required.
- Fulfills and reviews departmental KPIs.
- Install, configure, test, maintain, monitor, and troubleshoot end user and computer hardware and peripheral devices.
- Experience with Windows Server and Remote Desktop Support is preferred
- Ability to identify and seek needed information/research skills.
- 3+ years of applicable experience and demonstrated success/knowledge
- Ability to complete and maintain basic work and project records.
- Problem-solving skills.
- Ability to meet deadlines.
- Detail oriented.
- Bachelor’s degree and or relevant technical certifications preferred.
- Ability to work as part of a team.
- Excellent written and oral communication skills.
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