Manager, It Loyalty Technology Support

JetBlue is currently seeking a The Manager, IT Loyalty Technology Support in Salt Lake City, New York City, or Orlando.

This is a Hybrid role and would require travel 2 days per month.

If you live near an airport with Direct JetBlue flights and are willing to travel two days per month, please apply!

The Manager, IT Loyalty Technology Support is the point of contact for all strategic and tactical solutions for the designated business area. The Manager is responsible for supporting improvement initiatives, projects and ongoing IT services, project delivery and business partner management. The Manager leads, coaches and develops a team of crewmembers focused on solution delivery and/or operational support. The Manager will be involved in operational support of all solutions and or applications within scope of responsibility.

If you would like to take your career to the next level and have experience in Architecture, high level process, operations, and strong problem resolution skills. We would like to speak to you! Please apply!

Essential Responsibilities:

• Other duties as assigned.
• Manage partnerships to develop and deliver an IT Strategy and an annual plan to support the business functions aligned to the area of responsibly including a solution and or application roadmap.
• Responsible for developing, maintaining, and reporting a financial and resource plan for their area of responsibility.
• Ensure continued accountability for product and services delivery within assigned business units and across IT.
• Responsible for support initiatives, projects and ongoing IT services, project delivery and business partner management.
• Ensure that JetBlue IT and business standards and procedures are maintained in accordance with Company, audit, security and regulatory requirements.
• Take a significant role in leading and coaching direct team and/or indirect Crewmembers to support their engagement, growth and development of Succession plan for the IT department.
• Manage production and non-production environments through change control management.
• Partner with Strategic Sourcing organization to negotiate Business Partner contracts and service level agreements which aligns with business unit’s requirements and expectations.
• Manage the IT and assigned Business unit relationship ensuring that clear and concise requirements are understood and agreed service levels are maintained.
• Provide direct or indirect oversight of delivery teams for applicable portfolio initiatives.
• Lead, coach and develop a team of crewmembers focused on operational support.
• Responsible for establishing, tracking and improving key product metrics and Key Performance Indicators (KPIs) for the portfolio of products in their purview.
• Function as the point of contact for all strategic and tactical solutions for Loyalty.
• Manage a "portfolio" of applications / solutions from conception to retirement.
• Partner with other IT Managers to ensure alignment and drive efficiencies.
• Act as the escalation point for operational support to assigned portfolio applications with around the clock accessibility.

Minimum Experience and Qualifications:

• Travel 2 days a week to New York
• 5 plus years progressively responsible professional experience in an IT/Business liaison role managing relationships with business customers.
• Able to work flexible hours and be available for emergency response on short notice.
• Able to pass a pre-employment drug test.
• 3 years’ experience in software development and/or production support services
• Bachelor’s degree in computer science, Computer Engineering, or related discipline
• 3 years’ experience with portfolio management, project delivery and business partner management
• Experience in Architecture, High process design, and operations

Preferred Experience and Qualifications:

• Experience managing a cross-functional team (multiple business and IT areas)
• Exposure to JetBlue’s IT disciplines and interdependencies and business units and how their needs drive IT strategy
• Experience managing operational initiatives, including presenting recommendations to senior leadership.
• Loyalty IT Technical background
• Thorough knowledge of Loyalty business operations, objectives, and strategies
• Master’s degree in computer science, Computer Engineering or related discipline
• Experience working in an Agile/SAFe environment.