It Support System Administrator

IT Support System Admin, New York, NY

Build Your Career | Have Fun | Make a Difference

Payoneer's mission is to empower businesses to go beyond – beyond borders, limits and expectations. In today's digital world, Payoneer enables any business of any size from anywhere to access new economic opportunities by making it possible to transact as easily globally as they do locally.

Payoneer's digital payments platform streamlines global commerce for millions of small businesses, marketplaces and enterprises from over 200 countries and territories. Leveraging robust technology, compliance, operations and banking infrastructure, Payoneer delivers a suite of services that includes cross-border payments, working capital, tax solutions and risk management. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world's leading brands like Airbnb, Amazon, Google and Upwork, Payoneer makes global commerce easy and secure.

Payoneer is seeking a talented IT Systems Admin to support the Americas region. The IT Systems Admin oversees and operates providing US based users with level 1 and 2 technical support and track and report on support incidents. Additionally, you will be involved in providing projects support and execution as needed.

This role will be based in our New York, NY office on a hybrid reporting basis 3+ days per week

What you'll do:

• Follow and enforce IT, Security and acceptable use parties
• Participate in IT projects for network changes and introduction of new services
• Logs all support activities in Zendesk software
• Perform creation of new accounts using company provide software tools.
• Provide weekly reports to manager
• Configure software to connect to Internet application servers.
• Configuration of clients' equipment to connect to corporate network and domains
• Resolve clients' computer problems in person, over the phone, or via any other medium
• Maintaining and configure network equipment (switches, servers, firewalls and access points).
• Escalate issue to next support level when unable to provide resolution as per company SLA
• Responding to customer calls and requests promptly
• Provide training to clients in the use of system and applications when needed

What we're looking for:

• Commitment to excellence in and the ability to work in a team environment.
• Must be able to work outside normal business hours in order to perform diagnosis and/or implementation of product releases or changes, so that normal workflow is not interrupted.
• 3 to 5 years of IT experience
• Associate degree in computer related field or equivalent in experience
• Microsoft & Cisco certifications
• Excellent customer service skills and ability to work under pressure

Must have skills:

• Some Windows Servers experience
• Cisco Meraki
• Microsoft teams and Zoom.
• Windows 11
• Solid understanding of networking concepts such as DNS/ DHCP/TCP-IP
• Cloud experience (AWS & Azure)
• Network switches and firewall experience
• Windows 365
• SCCM and Intune
• VDI
• Mac IOS
• Microsoft Office 365 products
• Understanding of the IT security concepts and procedures.

What we offer:

• Fitness/Wellness reimbursement
• Flexible work from home schedule
• Volunteer activities
• Fun office culture with supportive leadership
• Generous PTO, paid holidays, and parental leave
• Learning and development opportunities
• Outstanding medical, dental, and vision insurance (individual plan 100% covered) and FSA
• 401K with employer match

Join the Payoneer Family - check out Our Values and apply today!

Payoneer is committed to fostering a diverse and inclusive workplace. Payoneer is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you are interested in applying for employment with Payoneer and need special assistance or an accommodation to use our website or to apply for a position, please email [email protected]. Determinations on requests for reasonable accommodation are made on a case-by-case basis.

In accordance with New York City Law, below is the annual base salary range for this position. Actual annual base salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave. This position is also eligible for a discretionary year-end bonus.

The annual base salary range for this position is: $75,000 - $100,000.

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