It Administrator - Quality And Reporting

Date Posted
2023-01-17
Country
United States of America
Location:
Florida - Remote
WHY JOIN FCS
At Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages.
Offering competitive salaries and comprehensive benefits packages to include loan repayment, tuition reimbursement, 401-K match, pet and legal insurance.
a Little Bit About Fcs
Since 1984, Florida Cancer Specialists & Research Institute & Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care. We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval.
Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients.
Come join us today!
Summary
Under the direction of the Director – Business Applications, this leader is responsible for the management and administration of assigned internal IT specific tools and technologies. This leader will own the Information Technology Service Management (ITSM) environment, manage the configuration and improvement all service management tools, assist in the administration of enterprise project management tools, and manage the overall reporting platforms used at Florida Cancer Specialists IT department to monitor and improve day-to-day operations. This Manager's responsibilities will include the following:

• Demonstrates working knowledge of all facets of the role, and organizational and departmental policies and procedures. Performs all duties per regulatory requirements and administrative policies and procedures. Performs other duties and projects as assigned.
• Lead efforts to improve enterprise service management, asset management, patch management, and project management reporting accuracy in order to provide actionable insight into IT Operations.
• A successful candidate is analytical, has experience and interest in process improvement, is a problem solver, has fantastic communication and leadership skills, and is a highly collaborative team player.
• Provide technical guidance to IT leadership to outline acceptable use and drive growth and stability of the IT resources managed through the assigned team.
• Lead the establishment and administration of the overall service demand and performance monitoring strategy for the Information Technology department.
• Develope and manage a team consisting of IT Administrators and Specialists and informally leading IT staff to improve reporting and performance.

Education
Position Qualifications/Requirements

• Bachelor's Degree or relevant certifications/experience in Information technology or related field

Previous Experience

• Experience administrating applications
• (5) years experience in IT with increasing responsibility
• Demonstratable familiarity with standard ITSM technologies
• ITIL certifications preferred

Core Capabilities

• Analysis & Critical Thinking: Critical thinking skills include solid problem-solving, analysis, decision-making, planning, time management, and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
• Must work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from various stakeholders and sites.
• Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
• Leadership and Mentoring: Effectively lead and facilitate group discussions, coach, mentor, motivate, and engage others to align to a common goal. Ability to effectively lead projects from inception through implementation and assessment.
• Human Resources Management: Effectively hire, coach, and support staff to develop, as applicable, manage resources, performance, and employee relations, and supervise within established policies, procedures, and legislation.
• Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development—self-motivated and self-starter with the ability to work independently with limited supervision.
• Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness, and operational excellence through best practices, strong business and political understanding, collaboration, and partnerships, as well as positive employee, physician, and community relations.
• Computer Skills: Proficiency in MS Office Word, Excel, PowerPoint, and Outlook required. Proficiency in SharePoint Online and OneDrive is required. Proficiency in MS Teams required. Proficiency in Power Apps and Power Automate preferred.
• Communication Skills: Good command of the English language. A second language is an asset but not required. Practical communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.

Travel

• 25%

Standard Core Workdays/Hours

• After-hours and weekend support may be required as needed
• Monday to Friday 8:00 AM – 5:00 PM

EEOC
Florida Cancer Specialists & Research Institute (FCS) is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at FCS, please email FCS Recruitment ([email protected]) for further assistance. Please note this email address is intended to request an accommodation as part of the application process. Any other correspondence will not receive a response.
FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
SCREENINGS – Background, drug, and nicotine screens
Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists & Research Institute are contingent upon clear results of a thorough background screening. Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza and COVID-19 vaccines, barring an approved exemption. In addition, FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing.